Receptionist Supervisor

Responsibilities

The Front Desk Support Staff Supervisor will oversee the Front Desk Support Staff Lead and Front Desk Support Staff in their day-to-day tasks, including:

• orientation and ongoing training of Front Desk Support Staff members, 
• recommending departmental policy and procedural changes to Front Desk Support Staff Manager,
• assists in developing and overseeing any departmental performance improvement initiatives, as approved by the Front Desk Support Staff Manager
• initiates, recommends, and implements corrective action and/or performance improvement plans for Front Desk Support Staff, and
• liasions between Front Desk Support Staff and Clinical Providers at the Institute. 

COVID-19 Vaccination requirement:

All Coastal Harbor Health system healthcare employees, educators, contractors, and interns will be required to provide proof of full COVID-19 vaccination record as a condition of employment. You must submit your documentation to Human Resources before your first day of employment with Fairfax. Please remember to bring your COVID-19 immunization card to your orientation with our HR team. 

Qualifications

Education:  High School Diploma or equivaelnt is required. 

Preferred Experience:  Two (2) years of experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment.

Additional Requirements:  May be required to work occasional overtime and flexible hours. As well as both of our locations. Successful completion of Verbal De-Escalation Certification; provided during Fairfax new hire training.

Other knowledge/skills: 

• Familiarity with office machines (e.g. fax, printer, scanner etc.)
• Proficient knowledge of MS Office
• Excellent communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Skills in working independently and implementing time management strategies;
• Ability to demonstrate positive team interactions;
• Proficient in use of email, internet, and phones;
• Ability to communicate effectively verbally and in writing with patients, referral sources, insurance companies, and colleagues;
• Knowledge of office management systems and procedures;
• Knowledge of administrative procedures;
• Attention to detail and accuracy

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

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