Avaya Telecommunications Mechanic II

Overview

Avaya Telecommunications Mechanic II (MCCONBTS-2023-18843):

Bowhead seeks to network with potential Avaya Telecommunications Mechanic II for an upcoming effort. The Avaya Telecommunications Mechanic II installs, tests, troubleshoots, programs, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and computer data circuits and related apparatus required in the central switching office.

Responsibilities

The Avaya Telecommunications Mechanic II analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors. Employees in this position maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories. Runs cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits. Must have a global knowledge of how Base Telecommunications Services (BTS) operate under government contracts and understand working within the Federal Acquisition Regulations.

Job duties to include but are not limited to:

• Operate and maintain BTS equipment and systems in a serviceable condition and/or restore to a serviceable condition; including equipment purchase(s), inspection, periodic testing, adjustment, and repair.
• Maintain BTS work center records, including but not limited to, BTS Maintenance/Repair Log, PMI inspection records, cable installation/repair test results, other required records applicable to the task order.
• Preventive Maintenance Inspections, including but not limited to, switch power tests and spare conduct / fiber strand test.
• Ability to install, remove, maintain, modify, troubleshoot, and repair voice and/or non-voice communications systems including intercom and public address systems; alarm systems; teletype equipment; and electronic and electromechanical telephone key systems/PBAXs; terminal and communications equipment, including line drivers.
• Possess the desire to provide customer service solutions and interact with coworkers and clients in a courteous and professional manner.
• Ability to work productively, multi-task and manage priorities effectively.
• Ability to perform duties and operation of tools of the trade safely and in strict compliance with OSHA rules.
• Ability to work both independently with little supervisory direction and as a team player using good judgment and problem solving skills
• Must be punctual and flexible regarding scheduled and non-scheduled service requirements.
• System administration in Avaya Communications Manager
• Administration of user licenses
• Voicemail system integration and adminsitration
• Knowledge of Voice Over Internet Protocol and end devices

Qualifications

• Associates Degree, preferred. High School Diploma or GED, required.
• Prefer certificates of completion from telephone company sponsored training or higher educational institutions in the telephony industry.
• Minimum of three (5) years’ experience in telephone installation experience including voice/non-voice communications, telephone key systems, terminal and communications equipment.
• Cable splicing experience a plus.
• Prefer technology services experience in a government technology environment.
• Required skills or certifications:  Security

• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

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