What are the responsibilities and job description for the Medical Call Center Representative (JO-2305-202073) position at Ultimate Staffing Services?
Ultimate Staffing is seeking a Customer Service Agent ASAP at a large medical orgnaization specializing in Behavorial Health.
The Temporary-to-Hire role will provide telephonic customer service to individuals calling who are experiencing mental illness, addictions and or emotional disorders.
Connect with us today at ultimatestaffing.com, lbsmith@ultimatestaffing.com, or call 860.524.5573
Job Description
Answering all calls in a timely and professional manner.
Triaging client calls to determine the appropriate level of care via telephonic assessment both internally and externally with other providers.
Ability to respond to callers who may be in distress, agitated, have challenges in communicating, or may need triaged for crisis intervention.
Coordinating referrals of clients to appropriate services or external referrals as needed; includes crisis triage and interventions including dispatching emergency services and or mobile crisis response when appropriate.
Accurately and efficiently documents call details in a variety of platforms to maintain compliance standards.
Exhibiting effective communication, interpersonal and organizational skills in person and on the phone with the ability to multi-task within a fast-paced service environment.
Demonstrating excellent active listening skills and the ability to work independently and with a team.
Initiating contact with and consulting with relevant collaborative parties.
DUTIES & RESPONSIBILITIES:
Payrate: $21.00-$23.00 per hour
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
The Temporary-to-Hire role will provide telephonic customer service to individuals calling who are experiencing mental illness, addictions and or emotional disorders.
Connect with us today at ultimatestaffing.com, lbsmith@ultimatestaffing.com, or call 860.524.5573
Job Description
Answering all calls in a timely and professional manner.
Triaging client calls to determine the appropriate level of care via telephonic assessment both internally and externally with other providers.
Ability to respond to callers who may be in distress, agitated, have challenges in communicating, or may need triaged for crisis intervention.
Coordinating referrals of clients to appropriate services or external referrals as needed; includes crisis triage and interventions including dispatching emergency services and or mobile crisis response when appropriate.
Accurately and efficiently documents call details in a variety of platforms to maintain compliance standards.
Exhibiting effective communication, interpersonal and organizational skills in person and on the phone with the ability to multi-task within a fast-paced service environment.
Demonstrating excellent active listening skills and the ability to work independently and with a team.
Initiating contact with and consulting with relevant collaborative parties.
DUTIES & RESPONSIBILITIES:
- Consistently provide genuine, friendly, personable and professional service.
- Responsible for appointment scheduling and intake service coordination.
- Schedules clients with providers to help them access treatment in a timely fashion.
- Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients.
- Handle a high call volume in a fast-paced contact center environment.
- Provide education to clients about available resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers.
- Communicate with a wide range of individuals from various backgrounds.
- With training, demonstrates knowledge of services and resources at to direct the caller to relevant provider or program.
- Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
- Maintains documentation in compliance with agency and program standards.
- Ability to meet key performance metrics.
- Proactively resolve escalated customer issues.
- Goes above and beyond by advocating for every customer concern and request.
- Assist clients with general questions and requests for information.
- Provides excellent customer service to all clients and families.
- Provides culturally & linguistically appropriate customer service to clients, client's families and collaborative partners with available interpretation services.
- Participates in staff meetings, supervision, trainings and other meetings as assigned.
Payrate: $21.00-$23.00 per hour
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Salary : $21 - $23
Call Center Representative
Axe Elite -
Hartford, CT
Call Center Representative
Axe Elite -
Glastonbury, CT
Call Center Representative - healthcare
First Choice Health Centers -
East Hartford, CT
