Customer Service Coordinator

Job Description

Customer Coordinator $20-$22/hr

Must be local to Denver

M-F 8am to 5pm

Direct Hire role w/ benefits

The primary focus of this position will be to provide amazing customer service to our warranty customers. Responsibilities include:

• Responsible for all incoming customer correspondence.
• Acts as contact for customers and liaison between customers and company operations.
• Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness.
• Works to understand a customer's needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working to resolve all customer issues.
• Communicates and coordinates with team members to set up appointments and assist with any follow up scheduling.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding warranty service options and any other questions that arise.

You Have:

• Experience providing business support in a busy environment.
• Experience of data input ensuring accuracy, and where appropriate, confidentiality.
• Strong communication and customer service experience; preferably in homebuilding or related industry.
• Must be able to communicate effectively both in person, via phone, and chat.
• Excellent time management and organization skills.
• Strong writing and verbal communication skills.
• Proficient in all Microsoft applications.
• High school diploma or GED required plus two (2) year's customer service scheduling and / or residential warranty experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Salary : $20 - $22