What are the responsibilities and job description for the Leisure Sales Manager position at Ultimate?
Job Description
Leisure Sales Manager
Overview
The Leisure Sales Manager is responsible for developing and maintaining relationships with travel advisors, agency owners, consortia program managers and influencers. He or she will assist in defining and managing the strategic direction and tactical implementation of leisure room sales for 582 guest rooms, suites, casitas, villas and bungalows. Primary market segments of focus include Retail, Consortia, Wholesale/FIT and various Discount channels to include online travel agencies, private auction sites and other emerging online sales outlets. He or she will must be based on property and be able to greet clients, VIPs, conduct property tours and handle all aspects of the guest stay. Extensive travel and entertainment will be required.
Responsibilities
Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers.
Identify opportunities to grow business and expand market share or RevPar Index growth.
Must be available to travel 1-2 times per month, or as required by business demands both on a domestic and international basis.
Must be able to give presentations to large groups in-person and virtually.
Attend industry networking events.
Must have strong organizational skills to plan sales missions, client events, and FAM trips
Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces.
Conduct property tours and exhibit property knowledge.
Must be able to respond to all email inquiries and calls, draft comprehensive proposals, and customize client itineraries within a timely manner.
Provide timely guest feedback to revenue leaders and operations.
Receive and handle guest complaints and ensure corrective action is taken.
Interface with Accounting as needed on billing and commission issues.
Interface with other departments such as Front Desk, Concierge, and Housekeeping to ensure guest needs are being met.
Answer incoming calls in less than three rings in a professional demeanor following resort quality standards, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue.
Ensure proper booking information is recorded for each reservation and according to resort standards.
Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings.
Greet guests upon arrival if appropriate.
Keep current with all communication and departmental changes.
Qualifications
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Experience, Education, & Licensure:
College graduate or equivalent industry experience.
Minimum 3 years experience as a manager within a resort Sales and Marketing department, preferably a four-diamond property with more than 350 rooms. Luxury hotel experience is highly preferred.
Must be professional in appearance.
Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with Opera PMS and Agency360 is desirable.
Miscellaneous Skills:
Compensation
Base Pay Start Rate: $80,000/Yr. - $95,000 plus 20-30% commission
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We
To apply please email your resume to jlovero@ultimatestaffing.com
Salary : $80,000
