Patient Relations Rep

Job Description

The Patient Relations Representative is the central point of contact for the medical office (Anaheim Hills). The Patient Relations Representative will greet patients and visitors, verify insurance eligibility, make appointments, assist walk-ins, check- in patients presenting for services and problem solve patient issues. This role is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are accurately entered into the computer.

 

ESSENTIAL DUTIES AND RESPONSI­­BILITIES
 

·        Ability to use a computer to assist patients, co-workers, and doctors with the following:

·        Schedule patient appointments

·        Obtain insurance authorizations and verify insurance eligibility when scheduling appointments

·        Greet patients entering the reception area and check them in for appointments

·        Check patients out at the cashier area with a smile

·        Create new patient files

·        Enter and update patient demographic data in system at check-in

·        Scan all intake forms into patients' electronic medical records

·        Page Interns when patients are ready to be seen, and page faculty doctors when their assistance is needed

·        Print fee sheets for next day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files

·        Obtain insurance authorizations and verify insurance eligibility for all next day appointments

·        Help maintain an electronic appointment reminder system

·        Scan patients' insurance card(s) into patients' electronic medical records

·        Collect fees from patients in the form of cash, credit, and checks

·        Provide correct change to cash paying patients when necessary

·        Reconcile all payments taken at checkout against what was recorded in the system

·        Copy forms as needed by doctors and interns

·        Assemble patient intake packets

·        Create next day schedule with patient counts and staff shifts/lunches

·        Obtain fee waivers and sliding fee scale forms for patients from supervisor

·        Assist the Doctors and Interns with various requests that are usually performed at the front desk

·        Assist with processing paperwork and payments from several off-site exam locations when necessary

·        Assist patients with concerns or complaints, referring them to Patient Relations Supervisor when necessary

·        Assist with mass mailings for patient recruitment

·        Complete any and all tasks necessary to close and secure the reception and cashier areas at the end of the shift, and to prepare for the next day

·        Call and/or create documents for patient recall

·        All other Patient Relations duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The r­equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Prior experience in a customer service capacity

·        Computer and mathematical skills are essential

·        Flexibility to work some evenings and Saturdays

·        Spanish is helpful

EDUCATION AND/OR EXPERIENCE
 
·        Required: High School degree or general education degree (GED); AND six months related experience and/or training

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, train
To apply please email your resume to bmura@ultimatestaffing.com