Crisis Response System Liaison for First Responders

Job Overview

We are seeking a highly motivated and skilled individual for the position of First Responder Liaison within our Crisis Response System. This pivotal role will involve facilitating the Indiana 988-911 Interoperability Committee, enhancing communication between crisis intervention services and first responders.

Key Responsibilities

• Lead the facilitation of Indiana's 988-911 Interoperability Committee.
• Oversee and enhance communication strategies between the 988 helpline and 911 services.
• Conduct debriefs on real-life scenarios to assess and identify system gaps.
• Provide vital technical assistance to bridge issues between law enforcement and the crisis care continuum.
• Foster relationships among crisis care providers and first responders.
• Collect and systematically organize data pertinent to the 988 crisis care continuum and justice system.
• Develop and deliver training programs for 911 Public Safety Answering Points (PSAPs) and first responders regarding the 988 initiative.
• Maintain and update operational manuals, including safety protocols and technology access guidelines.
• Formulate and implement integration strategies for fire, law enforcement, and Crisis Intervention Teams (CIT).
• Establish a robust program evaluation framework, identifying best practices and effective data collection methods.
  
  

Required Skills

• Personal experience navigating crisis services related to mental health, substance use, or suicide.
• Professional background in first responder roles (911, Law Enforcement, Fire, EMS).
• In-depth understanding of law enforcement standards and 911 PSAP culture.
• Knowledge of SAMHSA Behavioral Health Crisis Care Best Practices.
• Proficient in de-escalation techniques and collaborative problem-solving.
• Demonstrated cultural and linguistic competence, particularly in addressing the needs of underrepresented communities.
• Strong collaboration skills with the ability to work in cross-functional teams.
• Effective communication and presentation skills.
• Ability to remain composed in high-pressure situations.
• Aptitude for learning and adapting to new technologies and software.
• Excellent project management capabilities, including multitasking and prioritizing assignments.
  
  

Qualifications

• Personal or lived experience with crisis services is essential.
• Experience in any first responder capacity is preferred.
• Proven ability to demonstrate cultural sensitivity and linguistic awareness in crisis intervention.
  
  

Career Growth Opportunities

This position offers significant opportunities for professional development, including the creation and implementation of training modules and contributing to innovative crisis care solutions. Engaging in program evaluation and sustainable funding initiatives will further enhance your career trajectory.

Company Culture And Values

Our organization is committed to fostering an inclusive environment that prioritizes collaboration and community impact. We value cultural and linguistic competence to ensure effective support for diverse populations.

Networking And Professional Opportunities

As part of our team, you’ll have the opportunity to build a vast professional network, engage with industry experts, and participate in initiatives aimed at improving mental health crisis response.

Employment Type: Contractor