SCT Assoc Relationship Mgr Sr

Who we are We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about The Road to a Career at UMB Be part of something more. A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere. Lead role that provides general administrative support to existing Corporate Trust clients Support one or more dedicated Relationship Managers with a full load of clients and transactions Works with the Relationship Managers to facilitate setup of fee accounts, ensure proper invoicing, and relevant collection activities Capable of resolving intermediate administrative issues and providing support to client staff, including some non-routine support Provide overall assistance to the Relationship Management team, which may include, but is not limited to; account set-ups, processing incoming and outgoing mail, compiling performance data, record keeping, maintenance and updates to systems, fee coordination, coordinating activities with operations staff, working with custodian banks and client staff, resolving administrative and operations problems, vaulting of assets, special projects Responds to client inquiries, answers questions regarding products and services Works with Relationship Managers or Legal on more intricate accounts and related items and assists with monitoring activities Work on more complex projects Lead or mentor new associates Participate in cross-training to learn other Corporate Trust roles and provide support, as needed Other duties as assigned Knowledge & Skills: MINIMUM: Demonstrates strong customer support skills with emphasis on being client focused Demonstrates ability to manage multiple projects and timelines Demonstrates strong written and verbal communication skills with attention to detail Demonstrates general knowledge of banking products and services Demonstrates the ability to be self-directed PREFERRED: Demonstrates broad knowledge of banking products and services Demonstrates knowledge of FAA Database Familiar with aviation and large ticket collateral review Knowledge of governing deal documents Requirements MINIMUM: Bachelor’s degree or equivalent work experience 2-4 years relevant experience PREFERRED: CCTS - Certified Corporate Trust Specialist or CTMC- Corporate Trust Master Certification UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.