Account Coordinator

UMI is growing and we are looking for a Rockstar Account Coordinator to grow with us! As part of the Client Success team, you'll have a unique opportunity to work closely with our clients and provide extraordinary service day to day! You will play a pivotal role in the establishment of a positive long-term relationship with each client promoting confidence, retention, and loyalty. We're looking for a team player who thrives in a dynamic, solutions-oriented environment. You must be positive, highly collaborative, and able to think on your feet... and bonus if you have a cute pet for Bring Your Pet to Work Day!

Description of day to day tasks:

Client & Project Management - 75% of time

· Manage day-to-day communication with corporate and/or franchise clients to foster and maintain positive relationships.

· Apply acquired knowledge of key client requirements and needs including brand guidelines and marketing goals to all projects.

· Collaborate with internal teams to ensure all client needs are met.

· Manage projects with vendor partners to ensure client materials are produced cost efficiently at the highest standard possible.

· Communicate with internal teams and vendor partners to provide timing and estimates for materials, promotional kits and shipping.

· Effectively prioritize and manage multiple project deadlines and client needs.

· Review and proof materials to ensure quality and accuracy before final products are produced and distributed to the client.

Data Management and Reporting - 20%

· Create and distribute invoices and purchase orders for all materials in a timely manner.

· Accurately and routinely maintain project and sales reports.

· Review and provide tracking reports of all orders and projects to ensure client receipt and satisfaction.

· Acquire, manage, and provide accurate ship lists and/or packing slips to warehouse team for all outgoing materials.

Strategic Planning - 5%

· Develop a high-level understanding of client demographics, marketing strategies, brand values and mission.

· Proactively identify new or trending marketing tactics to grow business opportunities with existing clients.

· Research and provide recommendations for new campaigns to increase client brand awareness, traffic and sales.

Potential Candidates Must Meet These General Requirements:

• 2 Years of account coordination/management experience specific to marketing in the Retail/Restaurant/Hospitality Industry
• Solid day-to-day experience with Customer Service, Vendor/Supplier Management and Print Production as key areas of competency
• Setting, communicating and maintaining timelines, priorities and budgets day to day for all projects.
• Fluent in MS Office Suite: Outlook; Word; Excel; PowerPoint
• High School Diploma or higher
• Strong attention to detail and ability to multi-task
• Excellent written and verbal communication skills
• Must possess a positive attitude and work well in a team environment
• Agency or restaurant/retail management experience is a plus
• Hilarious meme skills preferred – a great sense of humor will take you far

WHAT YOU CAN EXPECT We are proud to be a Certified Great Place to Work! We offer a unique culture that delivers excellent benefits, where openness, curiosity, collaboration, and career growth are encouraged and supported. You will also have the opportunity to work, daily, with UMI’s clients, many of whom are the most innovative and exciting brands in the country.

WHAT WE OFFER Competitive compensation that includes a generous time off policy, flexible WFH day per week to balance your work and life, Competitive medical, dental, and vision coverage for you and your dependents.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Interviews will be conducted by Zoom/phone call.

Education:

• High school or equivalent (Required)

Work Location: One location