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Call Center Representative

UNCLE GS MGMT CORP
Port Jefferson Station, NY Full Time
POSTED ON 5/8/2024

Are you looking for a Call Center position within a gourmet food environment?  We have a Part-time Call Center Representative opportunity at our Port Jefferson Catering office store location.  (Position schedule will be:  Wed: 7 am to 3 pm, Thurs: 7am to 12 pm, Friday 7 am to 12 pm and Saturday: 12 pm to 8pm).

 

Summary

Our Call Center Representatives are responsible for managing heavy phones while providing excellent customer service to our customers. Our new hire will also work to resolve customer issues and complaints and assisting with general catering inquiries.

 

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational catering seminars provided by upper management to improve knowledge and performance levels.
  • Meet personal/team qualitative and quantitative targets.
  • Other duties and functions as assigned

Requirements

  • HS Diploma or equivalent
  • Previous experience in a customer support role with high volume calls
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

 

We offer a comprehensive benefits package including medical, dental, and vision, 401(k), 50% off store lunch, 25% off in store shopping and more!

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