Returns Coordinator II

Description

THIS IS A SEASONAL POSITION

Job Summary:

We are seeking a Returns Coordinator II to join our team. The ideal candidate will be responsible for processing returns, restocking inventory, and ensuring cross-departmental communications are handled. This role will work under the supervision of the Customer Experience Manager and closely with our Customer Experience, Warehouse, Inventory, and Fulfillment teams. This is an active job that requires moderate labor and the ability to lift at least 50 pounds. The successful candidate will be self-motivated, have excellent written and verbal communication skills, and be able to work independently and in a small team.

Responsibilities:

• Assist with managing returns (RMA), track customer returns, and provide information internally and externally.
• Respond to questions from team members about returns and shipping concerns and collaborate on resolutions for customers.
• Monitor and analyze return flows using the Loop system, ensuring returns are appropriately blocked and flows are effective in identifying abuse patterns.
• Develop and maintain a process for filing claims with shipping carriers for lost packages, ensuring proper documentation and follow-up.
• Track and report on key performance indicators (KPIs), such as returns processing time within the SLA of 5-7 business days.
• Quickly learn and expertly operate new tools and systems.
• Collaborate with cross-functional teams to implement process improvements.
• All other duties as assigned.

Required Skills/Abilities:

• Strong attention to detail and analytical thinking skills.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Ability to adapt to changing priorities and work both independently and collaboratively in a fast-paced environment.
• Ability to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervision.
• Prompt, reliable, and responsible with a neat, clean, and professional appearance.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• A strong team-player with the ability to engage with all levels of a flat organization.
• Must have reliable transportation.
• Ability to lift 40 pounds.

Education and Experience:

• High-school diploma required.
• Training on the daily tasks will be provided as well as documentation on role responsibilities and processes.
• Minimal customer service tasks required.

Benefits:

• Competitive salary based on experience.
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday pay
• Employee discount on company products
• Opportunities for career growth and advancement within a fast-growing company
• Collaborative and supportive work environment with a focus on employee well-being and professional development.

If you are a self-starter who is passionate about process excellence and looking for opportunities to grow within a fast-growing business, we encourage you to apply.

Qualifications