Account Specialist

Purpose:

An Account Specialist is responsible for specific account related to promotional and new item process execution. Provides communication and analytical data for Sales and customers. Execute and prioritize sales and customer needs. Work with Account Managers, Inventory Planning, Supplier Relationship, Operations, and Transportation departments to deliver optimal customer service. They collaborate with their teams to achieve the objective of Building Out the Store.

Job Responsibilities:

Account Support (100%)

• Provide customer support to Account Management team.

• Generate system reports as required by the customer (sales, inventory, performance).

• Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.

• Troubleshoot item discrepancies, identify and resolve technical requirements for supplying the customer item and pricing data files.

• Execute and coordinate with internal departments on promotion and new item process for assigned accounts.

• Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.

• Provide clear and thorough communication with the Procurement, Routing and Operation departments to communicate impending large purchases on opening store orders and refill or special orders, including any special delivery requests.

• Solicit discounts from broker and manufacturer representatives.

• Manage the administration of discontinued products and pack size changes with the customer.

Job Requirements:

Education/Certifications:

• Bachelor’s Degree strongly preferred

Experience:

• 5 year’s customer care related and/or account management experience is preferred.

• Product knowledge and industry terms related to UNFI required.

• Proficiency in Microsoft Office Suite

· Knowledge of Customer Care systems and tools ·

Knowledge of policies and processes specific to Customer Care functions

Other Skills/ Abilities:

• Ability to builds relationships with customers and align with leadership's goals and direction.

• Ability to interpreting data and using technology (Microsoft suite, SV Harbor, Tableau) to support business objectives

• Adapts, thinks quickly and clearly to changing initiatives, situations and objectives

• Demonstrated ability to multi-task and successfully manage and execute multiple projects and processes simultaneously.

• Exceptional leadership abilities as creative thinker, problem solver, motivational manager, and collaborative team member

• Excellent verbal and written communication and organizational skills

• Ability to prioritize and plan work activities, using time efficiently; able to effectively manage resources to meet deadlines

PHYSICAL ENVIRONMENT/ DEMANDS:

• Position may travel on occasion

• Most work is performed in a temperature-controlled office environment

• Incumbent may sit for long periods of time at desk or computer terminal

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

• Stooping, bending, twisting and reaching may be required in completion of job duties

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.