JFK Passenger Service Lead P/T

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
• Ability to handle passport/VISA documentation.
• Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

Qualifications

• Fluency in SPANISH would be an asset.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Flexible schedule allowing work during nights, weekends, and holidays.
• Minimum of one (1) year supervisory experience.

Must be fully vaccinated against Covid-19.

Job Type: Part-time

Pay: Up to $19.50 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Ability to commute/relocate:

• Jamaica, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Supervisory: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $20 - $0