Job Posting for Account Manager - Romeoville, IL at Unified Power
About the Position:
We are looking for an Account Manager to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
The Account Manager is a critical project management and interface role between, multiple departments within our organization, and our customers to ensure our current and potential future customer’s needs are exceeded.
Summary of Essential Job Functions:
The primary duties and responsibilities of our Account Manager will include, but not be limited to:
Manage customer communications (calls and e-mails) while maintaining active communication with the Sales Team, internal departments, Account Coordinator, and customer to assure completion of orders
Accomplish accurate data entry by analyzing and obtaining information received from customer orders, must ensure data is properly set up in the required company systems
Verify and review orders received to ensure validity while meeting the company’s defined Terms and Conditions
Provide timely and accurate information to incoming customer orders and product knowledge requests
Liaison with estimating group to coordinate customer proposals and/or RFQ’s for the Sales Team
Ensure proper and efficient resource coordination for all customer orders
Follow up on orders to ensure processing by specified dates. Confers with various departments in the organization when necessary to ensure the highest level of service pre-and post-sale
Review key material procurement & logistics requirements for alternatives as needed to meet customer requirements
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Other responsibilities as dictated by requirement and corporate dynamic
Requirements:
Bachelor or Associate degree preferred or equivalent work experience with 3-5 years working in a Customer Service/Project Management role
Must be able to work in high stress, high demand environment
Must possess excellent oral and written communication skills
Ability to organize and manage multiple priorities
Good time and project management skills
Strategic and Tactical thinker and multi-tasker
Strengths in problem solving follow up and details
Problem analysis and problem resolution at a functional level
Working experience with NetSuite System or similar is a plus
Ability to work well with others
Self-motivated
Attention to detail
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. "hiringOrganization" : {
"@type" : "Organization",
"name" : "Unified Power",
"sameAs" : "https://www.unifiedpowerusa.com",
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