What are the responsibilities and job description for the IT Support Technician II position at Union State Bank?
Position Title: IT Support Technician II
Reports To: Executive Vice President - Information Technology
Location: Arkansas City or Winfield
Position Summary: The Information Technology Support Technician II position is responsible for maintaining and monitoring the computer systems, networks, and other equipment for Union State Bank. In this experienced role, you will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements to ensure optimal performance so that employees can maintain a high level of productivity.
Principal Responsibilities and Duties:
- Provide excellent customer service and technical support to end-users for hardware and software systems.
- Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
- Manage support tickets with MSP (Managed Service Provider) and other vendors.
- Communicate with multiple vendor support staff and employees to ensure technical issues are resolved in a timely manner.
- Assist users in obtaining access to systems.
- IT support and assistance in collaboration with vendor and department managers to ensure timely analysis and implementation of products and services.
- Ongoing IT support to assist management to ensure products are performing to bank expectations.
- Make recommendations to management/leadership concerning possible methods to improve the department and/or bank.
- Stay current through education on compliance and internal procedures.
- Performs other duties as may be required or assigned.
Primary Job Location: Arkansas City or Winfield. Travel to branches in Kansas and Oklahoma as needed.
Education and Experience Requirements: High school graduate/GED required. Some college level or military equivalent preferred. 2 years of experience in computer networks and systems maintenance required. A , Linux , Cisco Certified Network Associate accreditation, and other certifications advantageous. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.
Specific Skills Required: Commitment to excellent customer service and high-quality performance. Working knowledge of bank operational procedures/processes, as well as bank IT processes and procedures. Ability to learn quickly, display strong work ethic and be a team player. Must be receptive to new ideas and support change with a positive attitude. Able to meet deadlines on a consistent basis. Strong written and/or verbal communication skills. Must have good judgment and decision-making skills. Can adapt quickly and professionally to changing priorities. Strong organizational skills, including the ability to prioritize and multi-task and maintain well-organized electronic files.
Working Conditions: This position exists in an office environment requiring the individual to perform normal activities including, but not limited to, lifting, filing, and retrieving, operating office equipment, etc. This position requires prolonged (over 75% of the time) sitting. This position requires frequently (over 20% of the time) physical exertion to manually move, lift, carry or push heavy (not over 50 lbs.) objects or materials.
This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.
Union State Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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