What are the responsibilities and job description for the Inside Sales Associate position at Unique USA Inc?
Description
We are actively seeking experienced and passionate Inside Sales Associate to join our team!
To be a successful Inside Sales Associate must be someone who:
- An individual known as outgoing, friendly, and enthusiastic
- Eager to learn about products, processes, and selling techniques
- Persistently pursues sales leads and opportunities
- Willing to take the challenges presented by cold calls
- Ability to develop and share fresh ideas
- Thrives in an environment that rewards for delivering world-class service and delighting our customers
The Inside Sales Associate is an important ambassador of our brands, at the front lines in our mission to provide a world-class experience for our customers. Serving as the primary contact with our customers (and prospective customers) acting as an advocate for their needs, seeking best-fit solutions with a personal touch. The Inside Sales Associate will be assessed by their adherence to Unique USA’s mission & vision, their passion for service, their obsession with quality, communication skills, professionalism, and drive for personal and professional growth.
Responsibilities:
- Providing an outstanding customer experience in each interaction
- Establish rapport with customers, deliver product value, overcome hesitations, and close sales
- High volume outbound calls covering the spectrum of hot & cold leads
- Going above and beyond our customer’s post-purchase expectations
- Building lasting relationships with individual consumers, designers, and small & large business contacts
- Demonstrating a customer-centric mindset with critical thinking of how to “wow” customers
- Giving detailed information on a wide array of our floor covering products
- Processing orders accurately
- Any other duties/projects as directed by Management
Requirements
- Associates or bachelor’s degree (preferred)
- Salesforce experience (preferred)
- Natural ability to connect with people over the phone
- Demonstrates patience and empathy
- Demonstrates optimism and enthusiasm
- Professional communication skills (both verbal and written)
- Assertive and positive attitude
- Able to work under pressure at a constant pace for an entire shift, in a fast-paced environment
- Goal-oriented individual with a strong work ethic
- Ability to bend and carry items up to 50lbs
- Ability to sit or stand for long periods of time
- Ability to multitask while paying attention to details
- Full-time availability with flexibility to work weekends
- Must be flexible to travel to our SC locations
What we offer:
- FREE MEDICAL BENEFITS with our HSA medical plan
- Vision, Dental, Life, Short & Long Term
- Bi-weekly pay
- Paid Time Off
- Matching 401K
- Employee Discounts on products
- Employee Assistance Program
- TicketsatWork
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities, and qualifications required of associates assigned to this job. Duties may change at any time as company sees fit.
