IT Specialist

Unissant, Inc. is an innovative solutions development and consulting company committed to delivering simplicity through innovation. We meet this commitment by delivering state-of-the-art enterprise technology solutions to both government and commercial clients. Our workforce continually strives to advance y(our) collective intellect through collaborative fortitude, and we are looking for further talent to join that effort! To learn more about our exciting organization, please visit us at ;/p>

We are currently seeking a qualified, knowledgeable IT Specialist to join our company in Herndon, VA to develop, use, and integrate IT systems. Ideal candidate should be able to troubleshoot and resolve technical problems and provide training to users to maximize the productivity value of technology in business.

Unable to sponsor visas currently.

Essential Duties and Responsibilities:

The IT Specialist is a key technical position within our IT department, responsible for providing advanced support and guidance in our technology infrastructure, administer network and data security including directory, group policy, firewalls, virus protection, and email security.

• Perform data backups to ensure all company-owned work is saved.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, software, and hardware.
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits.
• Oversee troubleshooting for system errors.
• Set up equipment for new users and employees.
• Consult with vendors and clients to integrate and update company technology.
• Ensure system optimization for all technology resources.
• Assist with corporate certification documentation and support such as CMMI, ISO and CMMC.
• Develop and refine Standard Operating Procedures (SOPs) for specialized technology support, enhancing operational efficiency.

Work Experience:

• Minimum 2 years' experience in an information technology role.
• Experience working with network and server management support.
• Proficient in Windows 10/11, with a strong background in configuring and imaging laptops.
• Knowledge of Zoho Desk or equivalent ticketing systems coupled with the capability to document interactions meticulously and provide accurate customer updates.
• Demonstrated capability in managing the Microsoft 365 suite, including Defender, spam filtering, and compliance tools, ensuring robust security and compliance posture.
• Experienced in leveraging Remote Monitoring and Management (RMM) tools to automate routine tasks, enhancing operational efficiency.
• Experienced with Fortinet Firewall, Microsoft Defender, and Microsoft Intune for comprehensive security management.
• Proficient in Windows and Server OS, including installation, support, and basic troubleshooting.

Job Skills:

• Skilled in Microsoft Office Applications, Windows Active Directory, Microsoft 365, and Azure administration.
• Adept at managing network configurations, wireless connectivity, and understanding of DNS and SSL certificates.
• Knowledgeable in mobile technologies for both Apple and Android devices.
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades.

Education:

• Bachelor's degree in computer science, information systems, or related field preferred.

Certificates, Licenses and Registrations:

• Industry certification (MCSE), CompTIA A , CompTIA Net certification, or other related IT professional certification desired.
• Must meet all state-required licensure/certification.
• Preferred certifications - CASP, CEH, CISSP, GSEC, GCIH, Sec , Net , A , Cloud , CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA.

Communication Skills:

• Excellent written and verbal communication skills.
• Demonstrated experience in providing user and how-to guides.
• Ability to convey technical information to non-technical individuals.
• Demonstrated experience communicating effectively across internal and external organizations.

Travel:

• Minimal to no travel required.

Environmental Requirements:

• Mainly sedentary; in an office environment.
• May be required to lift up to ten (10) pounds.
• Flexible in working extended hours.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)