Enterprise Customer Success Manager

About the Role:

We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers. 

What you’ll be doing:

• Act as the main point of contact for a set group of our enterprise customers
• Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business 
• Act as a customer advocate internally, bringing trends and feedback to the team backed by data
• Seek to find mutual wins through identification and education around additional features, products or use cases
• Create a direct impact on Unit21’s customer experience and growth!

What we’re looking for:

• 4 years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers. 
• Experience managing complex retention and upsell opportunities, with the ability to lead negotiations. 
• Experience managing accounts of $200k ARR.
• Experience developing and executing on strategy to drive interactions for maximum output.
• Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site.
• Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects.
• A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process.
• Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic.
• Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business. 

Bonus Points:

• Bachelor’s degree
• Experience in FinTech, AML or fraud

Compensation:

The standard base pay range for this role is $100,00.00 - $125,000.00 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives.