What are the responsibilities and job description for the Director of Training position at United Apartment Group?
Job Description: Summary
Provide education and motivation for site employees to introduce and reinforce policy and procedure, along with our customer service philosophy, which will ensure a consistent and high standard of performance at all United Apartment Group properties.
Responsibilities
Using performance reviews and skills gap analyses to identify training needs per department, team and individual.
Crafting career plans.
Planning training programs based on business goals.
Oversee all learning and development programs within our organization.
Evaluate results of learning courses.
Implement coaching sessions and mentorship programs to establish a culture of continuous learning.
Recommend new training methods (including e-learning courses and game based platforms).
Primary responsibility to provide initial training on company policy, procedure and forms as described in the current policy manual to on-site staff.
Work as a unit with other trainers supporting a consistent agenda among regions.
Promote team spirit within the region via creation and coordination of award programs.
Assist Regional Managers in identifying the needs of the region, assisting the development of programs to address those needs, and providing training.
Provide support in any capacity required in the initial transition or takeover of properties.
Monitor and measure the effectiveness of on-site staff, including conducting periodic, written site audits.
Determine future training needs by reviewing audit results, then, developing specific training programs to address specific areas.
Communicate concerns on performance standards, ability, capacity and capability of site staff.
Provides assistance with computer training of software such as Realpage Products, Community Websites, Market Survey Products and any other reporting requirements at the direction of the Managing Partners.
Contribute to the continuous development of the Policies and Procedures Manual; contributing to the on-going evolution and revision of training support programs.
Coordinate with leadership to implement programs or otherwise assist as needed.
Attend continuing education courses, seminars or training, as required by supervisor.
Qualifications
Minimum 5 years experience on-site, or a college degree in related field.
Need to have the ability to travel from one property to another.
Proficiency with Microsoft Office, Email, Onesite (Realpage platform of products), Social Media platforms.
Strong interpersonal skills, ability to work with large groups as well as one-on-one.
Motivational skills, teaching experience.
Ability to handle multiple tasks.
Excellent communication skills, verbal and written.
Educational Requirements
College degree or equivalent experience and continuing education in the property management field.
Physical Requirements
Vision: Must be sufficient to read reports, instructions, correspondence, and any other written material pertinent to your job.
Hearing: Must be sufficient to understand a conversation at a normal volume, both in person and by telephone.
Speech: Must be coherent to promote and market United Apartment Group.
Physical Mobility: Must be sufficient to move about in office and properties including climbing stairs and to drive an automobile.
Manual Dexterity: Must be sufficient to operate office machines.
Stress: Must be able to handle stress and meet deadlines.
Legal
Bondable
Valid State Drivers License
Benefits
Medical, Dental, 401K
Paid Time Off accrual begins first day of employment
Tuition Reimbursement
Employee Referral Program
Life Insurance
Provide education and motivation for site employees to introduce and reinforce policy and procedure, along with our customer service philosophy, which will ensure a consistent and high standard of performance at all United Apartment Group properties.
Responsibilities
Using performance reviews and skills gap analyses to identify training needs per department, team and individual.
Crafting career plans.
Planning training programs based on business goals.
Oversee all learning and development programs within our organization.
Evaluate results of learning courses.
Implement coaching sessions and mentorship programs to establish a culture of continuous learning.
Recommend new training methods (including e-learning courses and game based platforms).
Primary responsibility to provide initial training on company policy, procedure and forms as described in the current policy manual to on-site staff.
Work as a unit with other trainers supporting a consistent agenda among regions.
Promote team spirit within the region via creation and coordination of award programs.
Assist Regional Managers in identifying the needs of the region, assisting the development of programs to address those needs, and providing training.
Provide support in any capacity required in the initial transition or takeover of properties.
Monitor and measure the effectiveness of on-site staff, including conducting periodic, written site audits.
Determine future training needs by reviewing audit results, then, developing specific training programs to address specific areas.
Communicate concerns on performance standards, ability, capacity and capability of site staff.
Provides assistance with computer training of software such as Realpage Products, Community Websites, Market Survey Products and any other reporting requirements at the direction of the Managing Partners.
Contribute to the continuous development of the Policies and Procedures Manual; contributing to the on-going evolution and revision of training support programs.
Coordinate with leadership to implement programs or otherwise assist as needed.
Attend continuing education courses, seminars or training, as required by supervisor.
Qualifications
Minimum 5 years experience on-site, or a college degree in related field.
Need to have the ability to travel from one property to another.
Proficiency with Microsoft Office, Email, Onesite (Realpage platform of products), Social Media platforms.
Strong interpersonal skills, ability to work with large groups as well as one-on-one.
Motivational skills, teaching experience.
Ability to handle multiple tasks.
Excellent communication skills, verbal and written.
Educational Requirements
College degree or equivalent experience and continuing education in the property management field.
Physical Requirements
Vision: Must be sufficient to read reports, instructions, correspondence, and any other written material pertinent to your job.
Hearing: Must be sufficient to understand a conversation at a normal volume, both in person and by telephone.
Speech: Must be coherent to promote and market United Apartment Group.
Physical Mobility: Must be sufficient to move about in office and properties including climbing stairs and to drive an automobile.
Manual Dexterity: Must be sufficient to operate office machines.
Stress: Must be able to handle stress and meet deadlines.
Legal
Bondable
Valid State Drivers License
Benefits
Medical, Dental, 401K
Paid Time Off accrual begins first day of employment
Tuition Reimbursement
Employee Referral Program
Life Insurance
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