Personal Banker

United Community Bank, is in search of a personal banker. This position will establish customer relationships through initial sales and services for new and existing clients in order to support the retention and growth of profitable client relationships, inside sales, customer prospecting, and customer liaison activities. Must be available for Saturday morning rotation.

Roles and Responsibilities:

• Analyze customer utilization of products and services to identify potential product sales opportunities and referrals
• Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information
• Issue debit cards, Gift/Ace cards and explain operation to customers
• Quick rate CD's
• Facilitate timely resolution of customer requests and concerns while exhibiting excellent customer service
• Promote customer retention
• Participate in community events to identify sales opportunities
• Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services)
• Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements
• Keep up-to-date on new retail products, services, regulations, and policies
• Responds to customer questions regarding products
• Manage customer accounts including performing Stop Pays, managing dormant, IRA/RMD, safe deposit box, and NSF accounts
• Medallion Stamp authorization to verify signature cards for closed accounts Create EOY and EOM reports as required for records
• Perform teller duties and required daily balancing
• Answer telephone inquiries
• All other duties as assigned
• Knowledge of all regulatory standards
• Knowledge of how to scan, copy, and fax documents
• Complete all training and online testing requirement as assigned
• Have knowledge of and uphold all bank policies and procedures
• Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experiencing using Teller system and customer database software is preferred

Education/Experience Requirements:

• High school diploma or equivalent
• Prior banking experience is preferred

Additional Requirements:

• Excellent customer service skills within the banking industry is preferred
• Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
• Knowledgeable of financial institution regulations
• Excellent Stress Management/Composure skills
• Problem Solving/Analysis skills
• Strong attention to detail
• Strong time management and organizational skills
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
• The employee may occasionally lift and/or move up to 25 pounds