Account Manager

United Gaming is looking for an Account Manager that is eager and excited to engage new leads. The Account Manager will join a dynamic team of sales professionals and will report to our Director of Sales.

Responsibilities:

• Primary duty will be obtaining contracts for which consideration will be paid by United Gaming.
• Responsible for building and maintaining excellent customer relationships with location owners in the assigned region.
• Responsible for frequently visiting locations within the assigned region to provide check-ins and customer support.
• Follow up with location owners to ensure that they are satisfied with our products and services.
• Build trust and relationships with location owners.
• Responsible for giving feedback on the visual representation of the locations.
• Approaching each day with a positive, professional, player-centric attitude.
• Acting with integrity, complying with all company policies, procedures, department goals, and stated business strategy.
• Communicating in a clear, concise, and helpful manner both verbally and in writing.
• Efficiently using all United Gaming internal systems and resources.
• Escalating any issues or concerns that cannot be resolved through normal efforts.
• Gaining a thorough understanding of existing products, services, and initiatives.
• Proactively pushing new game offerings, channels, and platforms.
• Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
• Other duties as assigned

Requirements:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional demeanor and strong work ethic.
• Excellent communication and organizational skills.
• Efficient problem-solving skills.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Must possess a valid driver’s license and a safe driving history.
• Intermediate computer knowledge and literacy.
• 1 years of customer service experience.
• A “Whatever It Takes” attitude to care for players.
• Ability to be flexible regarding changes in work processes and environment.
• Ability to multitask and meet deadlines.
• Strong customer service orientation with players and locations hosting our machines.
• Collaborative nature to work within assigned team.
• Good problem-solving ability to effectively guide players through solutions.
• High level of accuracy and attention to detail.
• Strong verbal, written, and listening communication skills.
• Flexibility with scheduling.

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