Test & Field Service Manager

Equipment commissioning and service as well as aftermarket support is an important part of the Field Service business and a major component of the Test teams' responsibilities. In support of this, the Equipment Test & Field Service Manager will facilitate coordination of all field service and repair activity, from order receipt to final delivery and commissioning.

Strictly adheres to all safety and environmental rules and regulations to protect employees and public safety.  Will provide support and act as liaison between manufacturing, engineering, project management and field support.  Responsibilities include hiring/staffing decisions, test equipment needs and maintenance, establishing and executing to budgets for the department/programs, initiating continuous improvement projects, and development of talent. Working knowledge of standard test equipment and its application and use to meet test requirements is a must.

Essential Duties and Responsibilities include the following. Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.

·         Supervise Equipment Test Operation

o   Oversees the testing process performed at the Factory Acceptance Stage of the manufacturing process.

o   Lead the scheduling and execution of equipment tests ensuring timely delivery to customer commitments. Provide guidance to teams on ways to overcome challenges/obstacles

o   Hires and manages Equipment Test and Field Service staff.

o   Oversees the daily workflow, assignments, and work schedules of test technicians.

o   Conducts performance evaluations that are timely and constructive.

o   Evaluates, oversees, and distributes proposals for testing programs and operating procedures; reviews testing and data collection systems.

o   Analyzes production requirements and workload to prepare project budgets, schedules, and timetables.

o   Monitors project timelines; ensures production deadlines are met.

o   Communicates any significant delays, problems, or changes effected by testing process to senior management.

o   Ensures equipment testing continues until equipment requirements and specifications are met.

o   Oversees the preparation and distribution of detailed technical reports; evaluates and implements recommendations required to resolve production and operational problems.

o   Evaluates and facilitates implementation of ongoing quality control testing procedures to be incorporated into the regular production process.

o   Evaluates systems; makes recommendations for updating facility processes and procedures to increase efficiency and production.

o   Performs other related duties as required.

·         Supervise Service Department.

o   Responsible for reviewing daily field reports for accuracy and quality and contacts customer for follow up repairs.

o   Responsible for reviewing daily JSA’s.

o   Develop quotes for Major and Intermediate Field Repair Projects

o   Discuss quote with customer and negotiate price, work schedules and necessary resources.

o   Open service jobs.

o   Provide technical support to customers, field mechanics and in-house personnel.

o   Communicate with other KES Divisions for additional resources.

o   Site visits to meet customers and observe quality of work being performed as well as discuss specific job requirements.

o   Maintain after hours on call rotation with other department personnel.

o   Make service calls on occasion when no other technicians are available.

o   Billing review and approval up to level of authority (actual vs. quote).

o   Other duties as assigned.

·         Safety

o   Develop relationships with coworkers to better understand the processes and culture that affect safety.

o   Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.

o   Perform site safety visits to monitor safety standards including:

o   Conducting safety meetings with the crews

o   Completing Workplace Safety Observations including near misses

o   Respond to and investigate incidents looking for systemic improvements that will impact safety performance.

o   Participate in committees as assigned working with other departments within KES to impact overall safety performance.

o   Thoroughly knowledgeable of Safe Work Policy.

Competencies     

 To perform the job successfully, an individual should demonstrate the following competencies:

 ·         Expertise in the following areas is an asset:

o   Quality assurance.  Demonstrates quality work through accuracy, thoroughness and attention to detail.

o   Problem solving and decision making.  Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.

o   Commitment to a standard of excellence in customer service.

o   Adaptability by effectively responding to frequent change, delays, or unexpected events.

o   Contributes to building a positive team environment through commitment, respect and communication.

o   Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.

·         Advanced Mechanical, Instrumentation & Electrical knowledge preferred.

·         Advanced computer skills.

·         Understanding of applicable regulatory and facility safety procedures.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                             

 ·         Minimum Education and Experience:

o   Bachelor's Degree in Mechanical, Electrical, Industrial Engineering or related field. 

o   9 or more years of experience with a technical background in Manufacturing, Engineering, Test, or Technical Services in the oil and gas industry.

o   Previous management experience with leading/managing diverse teams and projects to meet customer commitments.

o   Experience managing multiple product lines of varying size and scope.

·         Preferred Skills:

o   Experience running a successful Equipment Test or Field Service operation.

o   Excellent time management, planning, and organizational skills to drive and motivate teams by setting priorities and systematically meeting deadlines and goals.

o   Effective communication skills, both written and verbal.

o   Highly motivated and able to produce quality work in a timely manner.

o   Able to identify solutions to unique and complex problems.

·         Required Skills/Abilities:

o   Excellent supervisory and leadership skills.

o   Excellent verbal and written communication skills.

o   Strong analytical and problem-solving skills.

o   Extensive knowledge of testing protocols and results analysis.

o   Extensive knowledge of production principles and procedures.

o   Proficient with Microsoft Office Suite or related software.

o   Practical skills reading, understanding and modifying technical documentation (electrical schematic drawings, P&IDs, and equipment manuals)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 ·         Ability to lift up to 25lbs.

·         Ability to sit for long periods of time.

·         Work in air conditioned office, outside and workshop.

·         Will be required on occasion to work more than 8 hours on one shift.

·         Requires occasional bending, stooping, lifting and carrying.

·         Reaching or handling with arms, hands and fingers.

·         Manual dexterity sufficient to work with fingers (i.e. frequent typing)

·         Normal vision with or without corrective lenses.