Associate Trainer - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Positions in this family are involved in assessing training and organizational development needs, developing training programs, and/or conducting training sessions. Positions in this function are primarily responsible for the effective delivery of training programs across the organization. Keeps abreast of various training delivery techniques, business processes, products and systems. May also be involved in the design process. Positions delivering operations specific training, such as Claims or Customer Service, are in the Training Delivery - Operational function. *Employees in jobs labeled with 'SCA' must support a government Service Contract Act (SCA) agreement.

General Job Profile:

• Basic, structured, standard approach to work
• Has basic knowledge of theories, practices and procedures in a function or skill
• Performs routine or structured work
• Responds to routine or standard requests
• Uses existing procedures and facts to solve routine problems or conduct routine analyses
• Depends on others for instruction, guidance or direction

Primary Responsibilities: 

• Prepare for and Support Effective Facilitation
  • Maintain and apply knowledge of facilitation best practices (e.g., ASTD, gOEbase, ASQ)
  • Demonstrate understanding of applicable business structures and strategies (e.g., business segments, Benefits vs. Services, interrelationships)
  • Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., train-thetrainer, facilitator guide, real-world examples, rehearsal)
  • Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula
  • Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners, Training) to ensure ongoing support and achievement of learning objectives
  • Identify, understand and prepare the appropriate training technology to ensure effective learning (e.g., WebEx, Knowledge
  • Management Systems, ULearn, Knowlagent)
  • Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
  • Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
  • Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements/configuration, learning materials)
  • Obtain/confirm required licenses/copyright approvals for training materials, as needed
  • Obtain knowledge of applicable emergency procedures at the learning site (e.g., inclement weather protocols, medical emergencies, building evacuation procedures)
  • Conduct train-the-trainer activities to prepare others for effective facilitation, including providing appropriate context/direction (e.g., vendors, consultants, colleagues) to prepare them to facilitate
• Apply/Support Effective Facilitation Skills
  • Adhere to applicable training requirements (e.g., calendars/timelines, playbooks, agendas, facilitator/participant guides)
  • Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs (e.g., based on audience analysis, organizational knowledge)
  • Comply with all required policies, regulations and procedures applicable to the learning process (e.g., CMS, HIPAA, HR policies)
  • Apply the appropriate training technologies to ensure effective learning (e.g., WebEx, Knowledge Management Systems, ULearn,
  • Knowlagent), as applicable
  • Gather learner feedback during the facilitation process to support effective knowledge transfer and make appropriate adjustments to the facilitation process (e.g., periodic knowledge checks, assessments, polls)
  • Support learner understanding of how learning content applies to their job role/function, and the achievement of their business goals
  • Identify and adapt to the learning styles of the audience during the facilitation process (e.g., apply principles of adult learning, guide participant discussions to drive learning)
  • Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed (e.g., technology usage, questioning techniques, story generation)
  • Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)
  • Contact learners' leadership during the facilitation process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues)
  • Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)
  • Provide consulting on effective learning strategies, as appropriate (e.g., coaching/mentoring other trainers, Train-the Trainer,
  • Instructional Designers)
• Manage/Support the Learning Environment
  • Apply a learner-centric approach to promote engagement and active participation by all learners (e.g., technology usage, questioning techniques, story generation)
  • Maintain an interactive, engaging and collaborative learning environment (e.g., cultural alignment, positive attitude, safe environment, group dynamics, appropriate preparation, technical requirements)
  • Maintain a positive, professional learning environment, applying humor as appropriate
  • Address disruptive or inappropriate behavior in a manner aligned with Our United Culture
  • Maintain ownership/control of the learning environment at all times (e.g., time management, during emergencies, inappropriate behavior or other unforeseen events)
  • Maintain poise and professionalism at all times during the facilitation process (e.g., in difficult situations)
  • Respond appropriately to unforeseen circumstances during delivery (e.g., media, logistical, technology issues) to maintain an effective learning environment
• Measure and Enhance Learning Effectiveness
  • Demonstrate understanding of the appropriate learning metrics used to evaluate learning effectiveness, and their implications for enhancing the learning process (e.g., Metrics That Matter, Knowledge Advisors)
  • Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
  • Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes
  • Identify and track applicable performance metrics to ensure that learning is effectively applied on the job
  • Generate/analyze reports on training processes/outcomes, and distribute to applicable audiences as appropriate
  • Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., one-on-one meetings, follow-up surveys)
  • Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)
  • Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, as needed (e.g., processes, /procedures, materials, techniques, curricula) as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• Undergraduate degree or equivalent experience
• Bachelor's degree or relevant experience working in an Training department or similar area
• Work Experience: Proven experience as a Training Coordinator, Trainer, or Training Facilitator in a corporate setting
• Coordination Abilities: Hands-on experience coordinating multiple training events
• Instructional Design Knowledge: Understanding of instructional design theory and implementation
• Familiarity with Learning Management Systems: Adequate knowledge of learning management systems and web delivery tools. Responsible for LMS administration - loading courses, classes, pulling reports, adding/modifying user data, etc

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO

Salary : $23 - $45