Call center

Premium pay offered for evenings, overnights, weekends, and holidays

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring.

Connecting. Growing together.

As a member of the After Hours Call Center Team, you will be responsible for handling provider / facility requests for higher levels of care and member crisis calls.

Residency and licensure in the state of Missouri are required. You must be able to work nights, overnights, weekends, and holidays.

If you are located in the state of Missouri, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities :

• Field inbound calls in a queue from members and providers for purpose of assessment and triage
• Focus on initial inpatient admission for psychiatric and chemical dependency patients
• Make patient assessments and determining appropriate levels of care
• Participate in member crisis calls
• Determine if additional clinical treatment sessions are needed
• Manage inpatient mental health cases throughout the entire treatment plan
• Administer benefits
• Coordinate benefits and transitions between various areas of care
• Identify ways to add value to treatment plans and consulting with facility staff

Why consider working for UnitedHealth Group? For starters, competitive base pay, a comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include :

• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage

k) Savings Plan and Employee Stock Purchase Plan

• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be found at : What We Offer (unitedhealthgroup.com) and United Well-being (uhg.com)

You’ll find the pace fast and the challenges ongoing. We’ll expect you to achieve and document measurable results. You’ll also need to think and act quickly while working with a diverse member population.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• Active, unrestricted independent clinical license in the State of Missouri : LP, LCSW, LMFT, LPC, or RN
• 2 years of post-master’s or RN experience in a related mental health environment
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
• Proven ability to talk and type at the same time while navigating between multiple screens and programs
• Proven ability to work in a fast-paced environment and adapt to change
• Dedicated, distraction-free workspace and access to install secure high speed internet via cable / DSL / fiber at home
• Ability to work evenings, overnights, weekends, and holidays per your assigned schedule
• Residency in Missouri

Preferred Qualifications :

• Inpatient experience
• Crisis intervention experience
• Behavioral health utilization management experience
• Call center experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and / or Locus criteria
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Last updated : 2024-09-13