Citrix Support Administrator - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Citrix Support Administrator is responsible for installation / configuration of Citrix systems and the related infrastructure. Tasks will be focused on implementation, maintaining high availability, performance, security, and NetScaler systems.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Configuration and troubleshooting knowledge on CITRIX XenApp environments and NetScaler
• Participate in the design, build and support of XenApp / XenDesktop environments ensure operational and functional service across the Citrix platform
• Support Incident management with technical capability to participate in incident through to resolution
• Solid understanding of foundational IT components including Networking, Load Balancing, various Operating Systems, SAN / NAS storage, VMware ESX 5.5, x64 hardware
• Light scripting experience related to managing CITRIX XenApp, XenDesktop, vCenter
• Strong oral and written communication skills to skills collaborate with members in the team, Customers, Stakeholders
• Experience working with VMWare vCenter as a hypervisor and managing virtual machines
• Exposure to Clinical Information’s Systems (CIS) - Touchworks Allscripts / PM / EPIC
• Identify, issues, and drive the technical troubleshooting for enterprise Citrix XenApp architecture
• Provide troubleshooting and solutions to problems relating to the Citrix platform
• Function as an escalation point for Citrix related issues
• Implement, administrate, configure, and support the Citrix infrastructure environment
• Manage and maintain Citrix environment with Microsoft based servers, Active Directory, GPOs, DNS, NFS and related enterprise management systems
• Manage Gold images, Patching, MS security releases and third party applications (Acrobat, Dragon, Edge, Chrome, etc
• Support Incident management with technical capability to participate in incident through to resolution.
• Serve as escalation point for 1st level support teams work as second line support
• Citrix Receiver endpoint troubleshooting and management
• Develop internal documentation and procedures related to the systems infrastructure Qualifying Skills
• Strong oral and written communication skills to skills collaborate with members in the team, Customers, Stakeholders
• Will participate in on call schedules as requested

We desire candidates in the central time zone or mountain time zone core business hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3 years of experience in Citrix and Microsoft technologies - managing and implementing enterprise systems
• 3 years work experience and solid understanding of foundational IT components including Networking, Load Balancing, variety of Operating Systems, Active Directory, GPOs, DNS, NFS and related enterprise management 
• 1 years of experience and proven knowledge of Microsoft Technologies: Server 2008 /2012 / 2016 

Preferred Qualifications:

• Familiarity with Storage technologies exposure - NAS / RAID / SAN
• Ideal core work hours are Mountain time zone or central time zone USA
• Familiarity with Network technologies (DNS / DHCP / LDAP / RADIUS / Kerberos )
• Familiar with Security standards (Encryption / Certificates / IPSec / TLS-SSL3 / Policies)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to 120,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.