Corporate Trainer - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Our Optum Medica BPO operations team provides backend support for Medica’s benefit configuration, billing, enrollment, claims, encounters, and call center needs. In this role, you will provide learning support to operations staff through the delivery and development of learning solutions. You will partner with leadership and SMEs to determine and facilitate training or other activities to ensure learning transfer occurs and performance gaps are met.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Facilitate onboarding, upskilling, continuing education, and performance improvement training in a virtual environment
• Provide feedback to operations managers regarding class progress, areas of strength, and areas of improvement
• Develop training materials using appropriate mediums (virtual facilitation, blended learning, job support, elearning, etc.)
• Maintain a high degree of accuracy and attention to detail
• Follow industry standard design and delivery process model(s) for assigned projects
• Meet deadlines and effectively pivot to accommodate changing business priorities
• Anticipate business needs and proactively develop solutions to meet them
• Exhibit excellent oral and written communication skills and solid interpersonal skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications: 

• 2 years of experience facilitating formal training within a corporate environment
• Intermediate level of proficiency with Microsoft Teams, Word, and PowerPoint; novice level of proficiency with Excel
• Experience working with business leaders to develop training curriculums
• Experience with critical thinking skills through analysis, assessment/evaluation, explanation, problem solving, and decision making

Preferred Qualifications:

• 4 years of experience facilitating formal training within a corporate environment 
• 2 years of experience in instructional design within a corporate environment 
• Demonstrated experience managing projects with multiple deliverables
• Novice level of proficiency with Articulate 360 (or other rapid elearning development software)
• Novice level of proficiency with Audacity (or other audio recording/editing software
• Healthcare experience
• Ability to comprehend complex topics, processes, and specialized information and simplify them for the learner
• Experience with effective interpersonal, collaboration, and listening skills and drive for results
• Experience understanding the value of relationships with the team and business partners 
• Solid time management, organizational, prioritization skills, and ability to balance multiple priorities and last-minute changes
• Ability to deal with ambiguity (e.g., writing content on topics you are not the expert, reconciling conflicting information, etc.)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO #Green