What are the responsibilities and job description for the Medical Assistant EMR Support - Remote in Eugene, OR position at UnitedHealth Group?
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.
Working to assist OMG providers in providing health care at OMG clinic locations. The MA EMR Support serves the patient and the provider by gathering and maintaining the necessary medical information in a cheerful, friendly, personable manner; providing quality patient care and helping to establish rapport between the provider and the patient.
If you live a geographically commutable distance to the Eugene location due to in person training, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Responds to incoming phone calls and desktop items and refers if necessary. Calls patients as directed by the provider and/or as necessary to follow up and/or schedule appointments
- Completes 25% more daily phone calls (100 ) than standard Medical Assistant
- Proficiently schedules appointments, fills prescriptions, and places referrals & orders while on the phone with a patient rather than sending a note back to the provider
- Obtains patient histories, medications, immunizations and other data in the Electronic Medical Record
- Retrieves laboratory and radiology test results and instructs patients regarding medications and treatment per provider’s instructions
- Understands and follows the approved prescription refill workflow and documentation requirements. Communicates directly with provider for any refills that need provider input, or that do not meet the workflow requirements
- Orders supplies and puts away when received
- Understands and interprets current immunization schedule
- Perform other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma or equivalent
- MA Certification from the AAMA, NCCT, NHA, or RMA or the ability to obtain certification within 60 days of hire
- Healthcare provider level CPR/BLS certification
- 5 years of Medical Assistant experience
- Knowledge of medical terminology used to administer patient care
Preferred Qualifications:
- Experience with electronic medical record systems
- Call center experience
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
