Provider Relations Coordinator

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) 

Responsible for providing project coordination and administrative support to assigned department or programs (HCC, PMO, Claims etc.) in support of Optum initiatives.

Primary Responsibilities:

• Consistently exhibits behavior and communication support skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Creates, revises and collaborates on the development and maintenance of internal departmental systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and staff requirements.  Implements changes as required
• Proactively identifies potential administrative problems and Identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems
• Maintains electronic schedules including coordinating internal and external departmental and project team meetings
• Maintains invoicing and timesheet process for department programs and ensure proper coordination amongst team members and other departments
• Maintains department documentation by using necessary methods and tools
• Organizes and distributes correspondence, reports, memos, etc.
• Participates in project teams to assist in the development, management and implementation of company initiatives
• Documents meeting notes for the project team in writing and records important decisions and action items, ideas and assignments.  Solicits clarification from meeting participants in real-time as needed
• Maintains team documentation in accessible media, formats and structures
• Assists with and/or conducts data collection, analysis and interpretation for project implementation
• Develops and maintains filing systems
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
• Maintains supplies inventory by checking stock to determine inventory level and anticipates needed supplies, places, expedites orders and verifies receipt of supplies
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, G.E.D. or equivalent
• 1 years of experience in healthcare or managed care
• Multi-line telephone experience
• Intermediate level of experience with Microsoft Suite

Preferred Qualifications:

• Bachelor’s degree
• 3 years of experience in a project-based organization
• 1 years of experience in a claims, customer service or provider support role
• Experience with project management and business analysis

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)  

  
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. 

California Residents Only: The hourly range for California residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.