If you are within a 25-mile commutable distance of Reno, NV, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
UMR , UnitedHealthcare ’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR , what you do matters.
It's that simple . . . and it's that rewarding.
In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care.
Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Opportunities are endless for your career development and advancement within UMR due to our record - breaking growth.
Regardless of your role at UMR , the support you feel all around you will enable you to do what you do with energy, quality, and confidence.
So, take the first step in what is sure to be a fast - paced and highly diversified career.
You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day.
The Customer First Representative is a hybrid role in which you will handle Calls and Claims while delivering the best customer service in the healthcare industry to our members.
Your compassion and customer service expertise combined with our support, training and development will ensure your success.
This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work.SM
In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with.
Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments.
You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.
This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 : 00 AM - 6 : 00 PM PST.
It may be necessary, given the business need, to work occasional overtime and / or weekends.
Our office is located at E 9th Street, Bldg A, Reno, NV, . Employees will be required to work 3 days on - site and some days from home.
We offer an initial 6 weeks of paid training related to taking member and provider calls. The hours during training will be 8 : 00 AM - 4 : 30 PM CST from Monday - Friday.
Training will be conducted virtually from your home.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities :
g. pricing, prior authorizations, applicable benefits)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
Preferred Qualifications :
Telecommuting Requirements :
Soft Skills :
Nevada Residents Only : The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Last updated : 2024-05-21
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
Customer Complaint Resolution Skill
Customer Service Skill
PART-TIME Customer Service Representative
First Money, Reno, NV
Part Time Customer Service Representative (Bilingual)
First Money, Reno, NV