Sr. Account Manager - Remote

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients.  In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients. The ability to proactively identify client’s needs and establish proactive plans will be key in this role. This role will conduct customer consultations, lead applicable negotiations and work with internal partners to support client commitments & contractual deliverables. 

Competencies:

• BEHAVIORAL 
  • Critical thinking 
  • Problem solving 
  • Conflict resolution (internal & external) 
  • Strong written and verbal communication skills 
  • Project Management 
• TECHNICAL 
  • Proficient in Microsoft applications 
  • Has experience with using PBM tools to drive operational activities (reporting tools, issue management tools, claims adjudication, etc.); able to teach tools to others 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• OPERATIONAL MANAGEMENT 
  • Facilitate/leads all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on 
  • Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations 
  • Leads resolution of all escalated requests by working with the Operations Service Team, and conducting customer consultations as required 
  • Develop and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience 
  • Coordinate activities to support impact reporting, root cause analysis, and full remediation 
  • Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting 
  • Coordinate/leads implementation activities for new products and new groups 
  • Coordinate/leads annual open enrollment activities 
  • Lead 1/1 readiness activities; lead daily 1/1 updates/progress reports with client and internal functional partners 
  • Facilitate training of all OptumRx client-facing systems & tools 
  • Med D: understands CMS compliance requirements & relationship to STAR ratings, delivers guidance memos to client; leads activities related to Corrective Action Plans (CAPs); provide consultative support to our clients 
  • Proactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdles 
  • Able to initiate project plans and successfully manage projects to full execution 
  • Recognizes cost avoidance opportunities and offers solutions 
  • Serves as a mentor to Account Manager and CSM roles 
  • Seeks stretch opportunities to expand knowledge and skillsets 
• CLIENT RELATIONSHIP MANAGEMENT 
  • Establish and maintain strong and appropriate relationships with customers to maintain consistency and drive client satisfaction 
  • Maintain client action logs and facilitate regular cadence of discussions to review 
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessary 
  • Demonstrate a high level of knowledge pertaining to the customer's specific benefit design 
  • Ability to develop, negotiate, interpret/translate, communicate, and execute client requirements 
  • Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction 
  • Demonstrates a high level of industry knowledge; seen as a consultative resource focused on best practices and optimal outcomes  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree or equivalent experience 
• 5 years  minimum of external client-facing Healthcare Account Management or Project Management experience
• Med D; has experience with CMS and their relation to the pharmacy benefit 

Preferred Qualification:

• PBM/Health Plan

Top 5 CLL Behaviors  

• Understanding of Enterprise  
• Building Relationships 
• Collaborating 
• Managing Ambiguity & Uncertainty 
• Delivering Results 

Success Metrics 

• Meets all Performance Guarantees specifically tied to activities managed by the role 
• Client Management Satisfaction 
• Positive Net Promotor Score 
• Execution of contractual commitments 

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.