Manager, HR Business Partner

Description

HR Manager will be responsible for the daily operations of Unity’s human resource function. The HR Manager will be hands-on with training middle management, orchestrating the disciplinary process, personnel decisions, implementing new policies, rules, and procedures, ensuring those policies are being followed properly. The HR manager will lead employee relations, perform investigations, resolve workplace conflicts, ensure compliance with state and federal regulations and employment laws, develop talent acquisition strategies, and manage employee performance reviews systems. 

The HR manager will oversee the HR function and staff.  

CORE WORK ACTIVITIES 

· Provide overall leadership for Human Resources and business partner with operations

• Work closely with senior leaders and managers to provide expertise and hands on support in multiple areas including      workforce planning; employee retention/relations/engagement; management      coaching; performance management and change management.
• Partner, recommend and implement remedies on employee relations issues (to include conducting thorough and objective      investigations; assessing risk; and determining appropriate course of action).
• Provide performance management guidance to line management for coaching; counseling; career development; and      disciplinary actions.
• Act as point-of-contact and advisor on compensation actions; including individual promotions; equity adjustments      and related actions.
• Track and analyze stats on employee suspensions; terminations; and voluntary separations for assigned contracts. Recommend action based on this analysis.
• Coach managers in effective employee relations practices by building strong leadership skills and establishing best practices; employee engagement; organizational development and performance management.
• Proactively assess risk to business and uses sound judgement to promptly escalate potential concerns.
• Select and coordinate use of consultants, insurance brokers, insurance carriers, pension administrators, training specialists, labor and employment counsel and other outside resources. 
• Working knowledge of and experience managing compensation, benefits, and retirement plans
• Guide HR department’s accountabilities including employee relations and retention, onboarding/off boarding processes, records management, succession planning, and AA/EEO compliance. 
• Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee engagement. 
• Develop and prepare HR reports and presentations.
•  Maintain current knowledge of industry trends and employment legislation to ensure regulatory compliance. 
•  Other job duties as assigned.  

Requirements

QUALIFICATIONS:

• Bachelor's degree in business administration, human resources, etc. or equivalent experience.
• 7- 10 years' experience in progressively responsible human resource management.
• PHR or SPHR certification or other human resource related proficiency certification; or equivalent.
• Knowledge of a variety of legal regulations which impact human resources areas (ERISA, COBRA, HIPAA, ADA, FMLA)
• Knowledge of and experience with alternative dispute resolution process. 
• Expertise in HRIS systems, preferably Paylocity, and ability to automate processes for optimizing HR 
• Knowledge of total benefits landscape to include, medical and dental plan insurance, vision, life insurance/AD&D, LTD/STD and other types of health and welfare plans.

PREFERENCES:

• HR experience in the call center or service desk industry
• Knowledge of Microsoft Office suite
• Strong capability in report development and HR data analysis
• Understanding of a 24/7/365 operation 
• This individual must be capable of driving change, asking tough questions, and implementing new strategies. 
• Comfortable handling complex HR issues and communicating both horizontally and vertically in a heavily matrixed organization

Personal Attributes:

• Professional behavior and communication
• Maturity and leadership
• Integrity, honesty, and personal responsibility
• Values teamwork and understands the importance of collaboration
• Ability to multitask and remain calm under pressure
• Ability to make reasonably quick decisions and take informed risks

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. 

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.