What are the responsibilities and job description for the Switchboard Operator position at UnityPoint Health?
Overview
UnityPoint-St. Luke's
PRN (As Needed)
Operation of the switchboard, Vocera, text messaging and radio paging system to facilitate the exchange of information between the Medical Centers, the public, physicians and departments within the hospital.
Why UnityPoint Health?
Responsibilities
Key Accountability
Education:
High School graduate
Experience:
Knowledge of Excel, Word, and Outlook
Answering multiple line phones
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
UnityPoint-St. Luke's
PRN (As Needed)
Operation of the switchboard, Vocera, text messaging and radio paging system to facilitate the exchange of information between the Medical Centers, the public, physicians and departments within the hospital.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Responsibilities
Key Accountability
- The answering of calls from the outside to notify doctors, transfer to patient room or transfer to another UPC.
- Utilization of Vocera for communication of codes.
- Utilization of computer with Window word, Excel and Outlook for communication and everyday activities.
- Willing and ready to assist other team members with their duties as time permits or need arises.
- Other duties as assigned (duties may be added, deleted or changed at any time)
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular, reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Education:
High School graduate
Experience:
Knowledge of Excel, Word, and Outlook
Answering multiple line phones
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
- Skill in editing documents.
- Skills in giving full attention to what other people are saying, taking time to understand the points being made.
- Skill in talking to others to convey information effectively.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to understand and follow instructions.
- Ability to work individually and as a group.
- Ability to recognize, analyzes, and solves a variety of problems.
- Ability to exercise sound judgment in making critical decisions.
- Use of usual and customary equipment used to perform essential functions of the position.
- Area of Interest: Administrative and Clerical;
- FTE/Hours per pay period: .01;
- Department: Telecommunications- SLRMC;
- Shift: PRN;
- Job ID: 151520;
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