What are the responsibilities and job description for the Customer Service Representative position at Universal Pure, LLC?
At Universal Pure, we're dedicated to giving people everywhere safe, fresh, and delicious food to eat and drink. We provide high-pressure processing (HPP), value-added services (VAS), and cold storage for our partners in the food industry. We are focused on safety and driven by service.
Customer Service Representative
2nd shift available 2:00pm-10:00pm M-F with rotating Saturdays when necessary
Pay based on knowledge, skills, and abilities
Benefits offered at Universal Pure:
- Employer-sponsored medical, dental, vision and EAP
- 401(k) with company match
- Paid vacation and holidays that start accruing your first week!
- Multiple medical plans (PPO and HDHP)
- Voluntary disability plans, accident insurance, critical illness, hospital indemnity, AD&D and Life insurance
- A culture of people development and internal career growth
- A culture of caring, collaboration and respect
Customer Service Rep Duties and Responsibilities:
- Create transfer orders for frozen products to be pulled to tempering.
- Create work orders for production runs.
- Responding to customer phone call and emails
- Verify inventory is scanned in accurately
- Follow health, safety, and cleanliness standards
- Excellent attendance and punctuality for an hourly role
- Handle any minor tasks related to the duties of the position
- Close out and reconcile all work orders daily.
- Set appointments for customer inbound and outbound loads.
- Create and fulfill Sales Orders
Customer Service Rep Knowledge, Skills & Abilities:
- High School Diploma/GED required
- 2 - 3 years of experience in a customer service or phone order entry role preferred
- High degree of professionalism required
- Good computer skills including Word and Excel.
- Experience with Warehouse Management Systems preferred
- Must be able to prioritize and perform position responsibilities accurately and to deadline.
- Ability to work calmly and professionally under pressure
- Helpful / cooperative attitude and a team player
- Pleasant phone voice that projects responsiveness and sincerity
- Ability and initiative to implement process improvements
- Ability to communicate effectively in English
- Ability to perform basic mathematical calculations
- Ability to balance productivity, quality, and safety
- Ability to work in a fast-paced environment
Customer Service Rep Physical Demands and Working Conditions:
- This is largely a static role with occasional standing. The ability to perform repetitive bending and walking is also required. This would require the ability to lift 10-35 lbs. occasionally.
- This role operates in a wet and cold/refrigerated environment (between 38 and -20 degrees Fahrenheit) located within a manufacturing, warehousing, and production-type facility. Must be able to withstand cold temperatures for duration of shift.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
"Upon offer of employment, candidates will be asked to complete a drug screening test. The offer of employment is contingent upon successful completion of this test. Marijuana/THC will NOT disqualify an applicant."
Salary : $16