Field Interviewer (Market Research)

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

The Field Interviewer will be responsible for generating guest satisfaction surveys on a year-round basis. As a member of the Consumer Insights Field Team, he/she will serve as the voice of our valued guests and provide quality data collection. Our mission and ultimate goal is to provide unbiased guest feedback enabling Universal to make strategic business decisions.

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
• Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
• Meet assigned quota for survey collection
• Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Perform other duties as assigned

Qualifications:

• Must be 18 years old or older
• High school diploma or GED
• Customer service experience

Job Demands:

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule:

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

• $19 per hour

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• 401(k)
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19