Customer Service Specialist

ABOUT THE ROLE

UniversalMed Supply is looking for an enthusiastic Customer Service Specialist to join its Customer Service Department. This position will report directly to the Customer Service Manager. A Customer Service Specialist will need to be able to analyze patient accounts and resolve any issues/orders, troubleshoot equipment problems, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

RESPONSIBILITIES

• Serve as customer/patient advocate
• Ability to analyze accounts and conduct in depth research into the issue and resolve the problem in a timely manner
• Ability to effectively utilized multiple monitors to address account issues.
• Receive 50 - 60 inbound calls from current patients, referral sources or prospective patients.
• Assess equipment issues and troubleshoot problems
• Provides courteous and accurate information to their callers
• Build sustainable relationships of trust through open and interactive communication with patients
• Own, manage, escalate and resolve customer related issues and concerns
• Open and maintain customer accounts by recording account information

QUALIFICATIONS

• Demonstrate knowledge and ability to communicate regarding Durable Medical Equipment
• Ability to multi-task and resolve patient inquiries daily
• Ability to communicate daily via inbound calls
• Comfortable in a fast-paced and high-growth environment, demonstrated willingness to jump in where needed and flexibility to shift priorities; quickly assimilate information and work with minimal supervision
• Strong phone contact handling skills and active listening
• Superior time management, prioritization and organizational skills and ability to juggle multiple projects while paying strict attention to detail and meeting hard deadlines
• Excellent critical thinking and problem-solving skills

REQUIREMENTS

• 1 year of Customer Service work experience
• Strong analytic skills and demonstrated abilities in adapting and troubleshooting
• High School Diploma required; Associate’s degree preferred

Our Talent Management team will evaluate your resume and contact you if your qualifications match our needs. We appreciate your interest in UniversalMed Supply.

We are proud to be an Equal Opportunity Employer. UniversalMed Supply does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person