What are the responsibilities and job description for the Access Center Lead position at University of Alabama at Birmingham?
Description
Reports to the Operations Manager. Responsibilities involve the monitoring of the quality of calls received and made by the Access Center staff, promote effective communication and performance of duties to support clinical services and ensure excellent customer service. Provide opportunities to expand staff knowledge, focus on improving performance and processes in an effort to better support our clinics.
- ACCESS CENTER - LEAD JOB DUTIES
- Monitor quality of calls received and made by the Access Center staff
- Assist with coaching & motivating Access Center Team
- Receives and responds to incoming telephone inquiries.
- Schedule all provider appointments.
- Obtain and verify all patient demographics and insurance information.
- Make schedule changes as required.
- Processes all patient inquiries, messages and requests promptly, efficiently and in a professional manner while practicing patient confidentiality.
- Reschedules, cancels or bumps appointments as needed.
- Mail new patient packets.
- Mail appointment cards
- Adhere to all HIPAA standards.
- Make recommendations for workflow improvements.
- Assist with the managing of physicians clinic schedules.
- Assists with special projects or requests.
- Performs other duties as assigned.
Qualifications
Must have exceptional communication, interpersonal, and customer service skills.
- Ability to multitask and remain calm under pressure especially during peak hours or intense phone calls, exceptional problem solving, verbal and written communication and conflict resolution skills.
- Strong coaching skills and the ability to motivate employees, decisiveness and attention to detail as well as proficiency with necessary technology, including computers, CISCO, Desktop, NexGen software applications.
- Knowledge of insurance payors, and experience with medical terminology will be benefical.
- At least 3 years experience as an Access Center Lead.
Primary Location: Callahan Eye Hospital
Job Category: Clerical & Administrative
Organization: 992007000 Callahan Eye Foundation Hospital
Employee Status: Regular
Shift: Day/1st Shift
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