Computer Support Technician

The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON) Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page. If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Type of Position: Information Technology Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180. Department: Enterprise Apps Department's Website: Summary of Job Duties: The Computer Support Technician is a position within Information Technology Services that is responsible for a wide range of technical activities to support UA Little Rock’s Department of Public Safety. Activities consist of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy. Qualifications: Required Education and/or Experience The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support. Duties and Responsibilities Maintain the computers/servers/software programs, Copy/Print Services machines, and peripheral devices for the Department of Public Safety. Also creates backups for different computers/users; Design and maintain the Department of Public Safety web page. This includes maintaining crime statistics for the posting of the crime log daily for the Department of Public Safety’s website; Assist with the support of the security camera systems and data withdrawal from the Milestone Software Servers and various DVR Storage Media; Assist in the installation of cameras and settings; Install and maintain the Perceptive Client Software for use by the Department of Public Safety. Conducts all imaging of numerous documents for archiving; Maintain the Department of Public Safety’s Record Management System, Relativity Public Safety Solutions Program (RPS), and train personnel in using this software for writing their police reports; Compile crime statistics in the establishment of the CLEARY Act Annual Security Report and conduct training for Campus Security Authorities who report on crimes in accordance with the CLEARY Handbook; Maintain and enter data for the Racial Profiling database for the Department of Public Safety; Maintain the user listing for the RAVE Alert System to include training appropriate personnel for the Department of Public Safety Creates/Issues RAVE Alerts as instructed or requested; Create new police identification cards for the UA Police Department individual Officers, maintain listserve for the Department of Public Safety use, and perform all other duties as assigned. Knowledge, Skills, and Abilities Knowledge of current application software packages and programming concepts; Ability to evaluate, diagnose, and rectify software and hardware problems; Ability to analyze computer specifications and apply programming logic; Knowledge of the limitations and use of mainframe and microcomputer hardware and software; Ability to present ideas in a user-friendly language; Good written, oral, and interpersonal communication skills; Ability to work on-call hours as needed. Additional Information: Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position. Salary Information: $40,000 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: A resume, cover letter, and list of three (3) professional references are required for an application to be considered complete. Please be sure to upload all 3 documents to the application. Recruitment Contact Information: Terry Bobo, tdbobo@ualr.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce. The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States. Constant Physical Activity: Kneeling, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking, Walking Frequent Physical Activity: N/A Occasional Physical Activity: N/A Benefits Eligible: Yes

Salary : $40,000 - $0