What are the responsibilities and job description for the Extra Help - Customer Service Representative - Hosp Pediatrics Nurs position at University of Illinois?
Extra Help - Customer Service Representative - Hosp Pediatrics Nurs
Hiring Department: Hosp Pediatrics Nurs
Location: Chicago, IL USA
Requisition ID: 1016274
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under the direct supervision of a Registered Nurse (RN), the Extra Help Customer Service Representative delivers patient care utilizing the Relationship-Based Care model as a framework. The Extra Help Customer Service Representative provides care and takes initiative to improve patient outcomes by supporting Shared Leadership, Evidence Based Practice and Magnet's Five Models of Care in clinical practice. Through therapeutic relationships with patients, families, self and colleagues, the Extra Help Customer Service Representative functions as an interdisciplinary team member who provides patient care and fulfills unit and organizational goals.
Duties & Responsibilities
Greets patients and staff, and assists them as needed
- Answer door and buzz staff into unit
- Answers telephone, screens and routes them to appropriate parties (using telephone paging system if necessary) efficiently
- Greets and screens all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU.
- Takes messages for unit personnel and routes to appropriate parties
- Promotes the appropriate use of unit telephones including IP Phones
- Respect the confidentiality of hospital medical records and other patient related information
- Conducts assessment of customer service needs and makes arrangements to ensure needs are met
- Distributes information related to departmental activities, policies and other material to affected areas/departments
- Provides customer service orientation/training to staff as requested
- Operates tubing system to retrieve and/or deliver information and or materials from one Unit within the Hospital to another
- Types letters, memos, and other correspondence as required
- Order and distributes supplies
- Participates on departmental and/or interdepartmental performance improvement teams
- Schedules appointments, consults and other follow up care for patients
- Makes periodic checks of medical, clerical and other equipment on the unit to ensure that they are in proper operating condition. Makes prompt report of necessary repair need through proper channels
- Assists with the admission, transfer and discharge of the patients. Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred or discharged
- Communicates daily shift activities between customer service representatives and charge nurse
- Responsible for knowing the manual procedures to be taken in the event of computer system breakdown
- Performs other duties as assigned
Qualifications:
Minimum Qualifications
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High school diploma or equivalent.
- Any one or combination totaling three (3) years (36 months) from the following categories:
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
Preferred Qualifications
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
- Skill in understanding written sentences and paragraphs in work related documents.
- Skill in managing one’s own time and the time of others.
- Ability to communicate information and ideas in speaking so others will understand.
- Ability to listen to and understand information and ideas presented through spoken words and sentences.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
