Collections Specialist
Job Posting for Collections Specialist at University of North Carolina Wilmington
Please see Special Instructions for more details.
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
Accounting Tech/Specialist
Working Title
Collections Specialist
Competency Level
Journey
Home Department
Student Accounts/Cashiers - 35101
Primary Purpose of Organizational Unit
The Finance team within the Division of Business Affairs supports the University’s mission, strategic vision, goals, and objectives by providing key financial services efficiently and effectively to students, the campus community, and federal, state, and other key university stakeholders.
The Student Accounts and University Cashier Office creates, prepares, analyzes, refunds, and reports on a variety of financial transactions and supplemental data for student receivables and serves as the central depository for university revenue including daily department receipts and student tuition, fees, and other charges.
Student Accounts and University Cashiers Office are also responsible for processes all university student billing; student refunding; student refunding third party billing’ student and non-student collection activities; campus department feeds; title IV financial aid accounting, reporting and related drawdowns; and month end fiscal year end closing.
The Student Accounts and University Cashier Office creates, prepares, analyzes, refunds, and reports on a variety of financial transactions and supplemental data for student receivables and serves as the central depository for university revenue including daily department receipts and student tuition, fees, and other charges.
Student Accounts and University Cashiers Office are also responsible for processes all university student billing; student refunding; student refunding third party billing’ student and non-student collection activities; campus department feeds; title IV financial aid accounting, reporting and related drawdowns; and month end fiscal year end closing.
College
Finance - 35150 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Collections Specialist is responsible for:
- Collection calls and/or correspondence for all Accounts Receivable collections/debts
- Providing customer service regarding collection issues, process and review account adjustments, and resolving any discrepancies and processing any student refunds
- Communicate with student, Attorney General’s Office, Collection Agency to resolve credit and collection issues
- Prioritize and pursue accounts for collections
- Develop reports and provide analysis on status of accounts monthly
- Communicate with students to prevent account from reaching past due status and collections of past due accounts (Perkins & Barlow)
- Provide excellent and considerate customer services; must communicate and follow up effectively with Attorney General’s Office, Collection Agencies and students in a timely manner
- Determine reasons for non-payment, set up payment arrangements, and advise them of the consequences of not meeting their obligations
- Preparation and filing of debt set-off monies thru the NC Department of Revenue, Preparation and filing of accounts in debt, to send to the Office of State Budget and Management to identify the state of NC employees to collect from voluntary payroll deductions
- Compile records of all Banner Students and Non-Student debts deemed uncollectible for write off at year end
- Reconciles loan funds and other student revenue funds and accounts. Tests Banner for upgrades
- Managing the Federal Perkins Loan Program for the University
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.
Preferred education, professional skills and experience
- Higher education experience
- Experience with Collections
- Experience working with Banner or a comparable complex ERP system
- Knowledge and understanding of state and federal collection regulations, including the Fair Debt Collection Protection Act
- General Accounting Knowledge
- Ability to analyze processes, detect inefficiencies, and determine solutions
- Ability to multi-task in a high volume/fast paced environment
- Excellent customer service skills and the ability to communicate to all organizational levels, students and parents
- Excellent oral and written communications skills and the ability to effectively communicate via phone, email, and face-to-face
- Excellent organizational and time management skills
- Proficiency with Microsoft Office products
Required Certifications or licensure
N/A
FTE
1.0 (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday
Work Hours
8:00 AM - 5:00 PM
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Position Number
8190
Job Posting Date
06/04/2024
Posting Close Date
06/18/2024
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting
https://jobs.uncw.edu/postings/32145
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- List of 3 Professional References
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Collections Specialist career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Collections Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Account Reconciliation Skill
-
Income Estimation: $40,370 - $51,370
-
Income Estimation: $39,053 - $50,614
-
-
Accounts Receivable Skill
-
Income Estimation: $41,849 - $52,253
-
Income Estimation: $44,199 - $55,116
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at University of North Carolina Wilmington
University of North Carolina Wilmington
Wilmington, NC
Temporary
University of North Carolina Wilmington
Wilmington, NC
Temporary
University of North Carolina Wilmington
Wilmington, NC
Full Time
University of North Carolina Wilmington
Wilmington, NC
Full Time
Not the job you're looking for? Here are some other Collections Specialist jobs in the Wilmington, NC area that may be a better fit.
We don't have any other Collections Specialist jobs in the Wilmington, NC area right now.
Guardian Pharmacy, Pink Hill, NC
Southern Pharmacy Services, Pink Hill, NC