Assistant Director Operations - One Stop Student Services

Assistant Director Operations - One Stop Student Services

One Stop Student Services

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Assistant Director position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, improving the recruitment and graduation of our students.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Assistant Director of One Stop Operations will directly supervise and lead a team of One Stop Counselors. This position will provide primary supervision, leadership, vision, and direction for the assigned team regarding all facets of One Stop operations, in support of achieving institutional enrollment goals for the University of Tennessee. The position will coach, train, and evaluate their team, enabling staff to serve students successfully. This position is responsible for the coordination and implementation of established strategic goals for the division. This position will also serve as the primary point of contact for the day to day operations, including calendars, phones and emails, making recommendations to senior leadership in any changes that need to be made. Will also oversee the Vol Success Team for the division. Additional responsibilities include assisting with the implementation of office goals, initiatives, and strategic plan development.

Required Education and Experience:

Bachelor's Degree-

• 1 or more years of experience training others (students, staff, etc.)

• 2 or more years of progressively responsible experience in customer service related field

Preferred Education and Experience:

Master's Degree-

• Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts

• 1 or more years of progressively responsible experience in financial aid

Required Knowledge, Skills, and Abilities:

• Exceptional customer service skills and knowledge of basic service etiquette

• Exceptional oral and written communication skills; public speaking skills

• Ability to write clearly, concisely, and correctly

• Ability to engage and interact effectively with people of all ages and diverse backgrounds

• Ability to work as a team member

• Ability to analyze and interpret data and make independent decisions; responsible for decisions

• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required

• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment

• Highly motivated, focused, and results-oriented

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education, enrollment services, and student development

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.