Patient Care Coordinator, Ophthalmology, UT Health Austin

Job Posting Title:Patient Care Coordinator, Ophthalmology, UT Health AustinHiring Department:Department of OphthalmologyPosition Open To:All ApplicantsWeekly Scheduled Hours:40FLSA Status:Non-ExemptEarliest Start Date:Jan 20, 2023Position Duration:Expected to ContinueLocation:UT MAIN CAMPUSJob Details:PurposeThe Patient Care Coordinator (PCC) ensures patients get the best care possible. They listen to patients and families with a professional and caring attitude; ensure needs are being met; respect patient confidentiality; educate patients on medical procedures or conditions; keep patient records up to date; and act as a liaison between the patient and healthcare personnel through effective communication. Must have high energy level, flexibility, and a desire to learn.Responsibilities Provide exceptional customer service utilizing higher-level problem-solving techniques to further the patient's overall health and well-being via specialty care referrals. Obtain all necessary information via the patient record to ensure efficient processing of referrals. Documents all referral processing steps throughout multiple stages, care coordination interactions with patients and providers. Resolve pre-authorization, registration, or other referral-related issues prior to a patient's appointment. Contact patients verbally or via patient portal per current protocol. Uphold and complete referrals ensuring that the entire referral process is complete. Maintain updated referral resources. Ensure that documentation is completed in Athena EMR so that referrals can be done in a timely manner giving access to needed services in an appropriate timeframe and thus meeting the patient needs for access to services. Help patients navigate insurance claims and work to create payment plans where necessary. Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.) in a collaborative and respectful manner. Obtains medical records as needed in accordance with UT Health Austin guidelines. Identify and obtain medical authorizations working with insurance payers and program facilitators. Verify patient insurance in accordance with UT Health Austin guidelines. Assist patient with scheduling appointments, review details and expectations about referrals with patients. Establish and maintain relationships with identified service providers. Meet with patients and families regarding treatments, procedures, medications, and continuing care. Obtain prior authorizations for visits, procedures, imaging, and medications. Navigates all contacts appropriately using various software tools and electronic technology methods. Applies use of department manuals and reference tools. Under general supervision, exercises some discretion, makes routine decision based on existing scheduling guidelines. Meet with the care team to assist with setting goals for quality assurance and best practices. Maintain organized confidential client material and appointment tracking. Provide community resources and referrals for continuing care. Assist in locating funding for special procedures or other patient needs. Perform other duties as assigned.Required QualificationsHigh School Diploma, prefer some college, previous patient care experience in ophthalmology. Knowledge and experience with EMRs. Bilingual (English/Spanish) preferred. Excellent communication and organization skills. Must have high energy level, flexibility, and a desire to learn.Relevant education and experience may be substituted as appropriate.Salary Range$45,000 depending on qualificationsWorking Conditions May work around standard office conditions. Repetitive use of a keyboard.Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF]Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.