Custodial Quality Assurance Coordinator, Facilities

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You will discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

All full-time employees will have a robust benefits package including employer paid medical insurance. Children and family medical insurance plans are available at a cost to the employee.

To learn more about the benefits UT Southwestern offers visit .

Works under general supervision to oversee inspections, quality assessment, and quality assurance for the campus wide custodial services, including but not limited to clinical, research, and academic space types. Assists in the review and implementation of the cleaning requirements and service level standards of the custodial contract. Acts as a liaison between contractors and university staff. Collects, maintains, and organizes all relevant data that documents function and status of quality management processes or programs.

Work Location: All of main campus, including outside of Clements University Hospital (CUH) and Zale Lipshy.

Schedule Requirement: requires flexibility with work schedule; 7:30 AM to 4:00 PM - Monday through Friday, with nights and weekends when necessary.

Candidates with previous experience analyzing data and report information are encouraged to apply. Attention to detail and a commitment to maintaining cleanliness standards preferred.

• High School diploma or equivalent; associate degree in related field preferred.
• Two (2) years of housekeeping or quality assurance experience.
• Proficient computer skills, including knowledge of cleaning management software.

• Assists administrative and technical personnel in developing, organizing, and evaluating quality management program goals and objectives.
• Identifies and investigates with defined parameters; documents and reports all adverse occurrences and potential problems in conjunction with Contractors Quality Control, Director and/or others as needed.
• Submits data trends and outcome assessments; assists in developing new measures as appropriate.
• Organizes data gathering and prepares data reports.
• Handles sensitive issues and medical/social information in a professional and confidential manner.
• Manages event support by providing pre-event inspections, timely estimates and processing requests related to custodial services.
• Maintains, updates and trends QA and QC deficiency reports.
• Assists in executing an annual space true-up and space audit of cleanable space.
• Coordinates emergency after-hour custodial response support.
• Reviews and monitors the housekeeping operations to ensure cleanliness and sanitation standards are met.
• Reviews and monitors cleaning procedures and protocols for cleaning and custodial services.
• Conduct regular inspections with custodial vendor to ensure quality control and adherence to cleaning standards.
• Responds to customer inquiries, concerns, and complaints in a professional manner.
• Collaborate with other departments to coordinate cleaning schedules and special projects.
• Keeps abreast of industry trends and best practices in housekeeping management.
• Performs other duties as assigned.

• Work requires knowledge of basic computer equipment.
• Work requires attention to detail and a commitment to maintaining cleanliness standards.
• Work requires excellent telephone skills.
• Work requires internal contact with all levels of staff for data gathering and outcome verification.
• Work requires performance of tasks both standing and sitting.
• Work requires the ability to walk, bend, reach, squat, and stoop.
• Work requires good typing, data entry, and simple arithmetic skills.
• Work requires ability to analyze data or report information.
• Work requires the ability to create methodologies for accomplishing goals.
• Work requires the ability to implement recommendations by coordinating persons and/or resources.
• Work requires responsibility for development, implementation, and maintenance of quality management/quality assurance program, which will assure quality delivery of services, employee safety, and public accountability and accreditation processes necessary.
• Work requires the ability to multitask, prioritize and delegate effectively.

The following is the acronym, "PACT", and is fundamental to all non-clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
• A-Ability, Attitude and Accountability: Employees exhibit the ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
• C-Communication, Contribution, and Collaboration: Who are our customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
• T-Teamwork: Employees work to contribute to the department's success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

• Works primarily in general office area or laboratory. Ability to work after hours and weekends as needed.

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.

This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: .