Assistant Athletic Ticket Office Manager - Sales & Service

Duties and Responsibilities: •Sells, plans and organizes season, mini plan, group and other ticket products for: Football, Men’s and Women’s Basketball, Volleyball, and Wrestling. •Generates new/increased sales revenue opportunities through: daily leadership, use of sales best practices, sales strategy development, increased sales training, inventory maximization and results tracking. •Calls current and past customers as well as new leads to generate sales. •Contacts area businesses and individuals via phone, in-person appointments and networking events to sell ticket packages. •Creates opportunities for new business with existing customers. •Develops relationships to provide repeat business and excellent customer service. •Contributes to the Ticket Department’s overall customer service level by assisting in oversight of student and part-time staff. •Works home events as assigned, performing various ticket sales, service and operational duties. •Achieves monthly and annual sales goals established by administration. •Provides weekly call number, prospect, and sales reports. •Provides expert knowledge of the Cowboy Joe Club and associated donor benefits. •Maintains accurate customer records in ticketing database. •Maintains thorough knowledge of and adheres to all applicable University, conference, and NCAA rules and regulations. •Assists with other duties/projects as assigned/directed.

Minimum Qualifications:

• Education: Bachelor’s Degree
• Experience: Minimum of one year ticketing or sales experience

Desired Qualifications:

• Knowledge of Paciolan
• Strong knowledge of Microsoft Office programs
• Cash handling experience and clerical techniques
• Excellent written and oral communication skills
• High attention to detail
• Previous customer service experience in a point of sale and outbound phone/customer service environment

Required Materials: Complete the online application and upload the following for a complete application: Cover letter, resume or C.V., and contact information for four work-related references.

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Hiring Statement: UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities.