What are the responsibilities and job description for the TECH PC SUPPORT position at UNM Hospitals?
Position Summary:
Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Accountability:
STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned
INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's
ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's
ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications
DOCUMENT - Prepare documentation for computer programs modified and developed
ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance
ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems
MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies
DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
Education Requirements:
Vocational training post-high school in related field
Experience Requirements:
Computer science, electronics or related field
2 years directly related experience
Education Requirements - Preferred:
Bachelor's Degree in related discipline
Experience Requirements - Preferred:
3 years directly related experience
Physical Demands Requirements:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Testing Requirements:
Tuberculosis testing is completed upon hire and additionally as required
Working Conditions Requirements:
Minor Hazard - physical risks, dirt, dust, fumes, noise
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