What are the responsibilities and job description for the Telephone Operator- UPMC Mercy position at UPMC?
UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital!
Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.
Preferred candidates will have excellent customer service skills or previous office/telephone experience.
Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Salary : $1 - $1,000,000
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