Shift Leader

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, Employee Partner retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service always.
• Ensure that all food products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve Upper Crust objectives in sales, service, quality, appearance of facility, including sanitation and cleanliness, through the training of Employee Partners, and create a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions.
• Fill in where needed to ensure optimal guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that restaurant policies on Employee Partner performance appraisals are followed and completed in a timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are meet.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of Upper Crust policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, Employee Partners and guests.
• Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
• Attends all scheduled staff meetings and brings suggestions for improvement.
• At least 21 years of age.
• Able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of the service, food and beverage industry, generally involving at least three years of operations and/or assistant management positions.
• Possess excellent basic math skills and can operate a cash register or POS system.
• Knowledge of the basic function of Microsoft Excel.
• Able to work in a standing position for long periods of time (up to five hours).
• Able to reach, bend, stoop and frequently lift items up to 50 pounds.
• Have the stamina to work 45 to 50 hours per week.

Salary : $24,700 - $31,300