What are the responsibilities and job description for the Senior Medical Assistant position at Upperline Health?
ABOUT US
A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients’ care among a team of physician specialists, nurse practitioners, care navigators, nutritionists, social workers, and pharmacists for integrated treatment that addresses patients’ immediate and long-term health needs.
We put patients at the center of value-based care.
WHY JOIN OUR TEAM?
- Competitive compensation
- Generous comprehensive benefit options include medical, dental and vision, 401K and PTO
- Work Life Balance – Regular Weekday Clinic Hours
- Scrubs are provided
- Supportive interdisciplinary team
ABOUT THE SENIOR MEDICAL ASSISTANT
Upperline Health Plus is seeking an experienced Medical Assistant to support a team of clinicians in our Gainesville, GA clinic delivering complex plans of care in accordance with the patient’s health status and overall goals and values. In addition to clinical support, this individual will be providing care coordination, including all telephonic and back-office support required by the team of clinicians.
In this role, you get to act as a patient’s guide to a complex and confusing health care system. You will provide critical support activities to coordinate personalized care delivery for Upperline Plus patients and patients’ families.
Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions as well as supporting clinicians to help them operate as efficiently as possible. Experience with an older adult / geriatric population is strongly preferred. Successful candidates should be excited and energized by the prospect of working collaboratively as part of an innovative, patient-focused care team. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company.
Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.
WHAT YOU’LL DO
- Conduct health assessments and complete visits with Upperline Plus patients being seen in our Podiatry Clinics
- Complete vitals and required documentation in clinic EMR (AthenaHealth)
- Provide routine foot care for at-risk patients with Diabetes and/or other chronic illness
- Facilitate and support virtual provider encounters in the clinic
- Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care
- Care coordination activities as assigned by Upperline Plus Nurse Practitioner including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, etc.
- Visit patients in their homes to complete routine foot exams to meet the needs of our Upperline Plus patients as needed
- Identifying community resources and assisting Upperline’s patients and families in accessing those resources
- Participation in weekly interdisciplinary team meetings
- Other related duties as deemed necessary by Upperline Health
QUALIFICATIONS OF THE SENIOR MEDICAL ASSISTANT
- A minimum of 2 years’ experience as a medical assistant providing direct patient care is required
- Experience in an outpatient clinic setting is strongly preferred
- Clinical care coordination or care management experience is ideal
- Previous experience assisting or providing care to the adult – geriatric patient population is preferred
- Prior wound care and foot care experience is a plus
- Bilingual English/Spanish is helpful
- Previous experience working in an EMR system – ideally, AthenaHealth
- Database management skills and proficiency using Word, Excel and other Microsoft Office products is necessary
- Must have reliable transportation, valid driver’s license and minimum state required liability auto insurance
- Extremely strong customer-service orientation and work ethic
- Exceptional organizational skills and ability to multi-task
- Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
- Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful
COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience
Job Type: Full-time
