People and Culture Manager (Human Resources)

Description

ABOUT THE ROLE 

The primary responsibility of this position is to support the people and culture functions within a specified area “region” of the company. This support includes employee investigations, conflict resolution, managing worker’s compensation, benefits, performance reviews, leave of absence, employee data, on-boarding and off-boarding, compliance adherence, completing assigned reporting functions and ad hoc projects. This position reports to the Vice President of People and Culture.

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good.

While no one on the team is quite like the other, it’s our common values that keep us united. 

Be Authentic and Humble

• Know your strengths and weaknesses
• Seek feedback to perform at a higher level and be coachable
• Actively listen to understand the perceptions of others

Act with Integrity

• Be consistent and committed
• Be the example of the right behaviors
• Build trust through personal accountability

Bring Good Energy

• Have passion for what you do
• Have a positive mindset
• Raise the vibration in the room

Achieve as a Team

• Be a contributor
• Collaborate with others to achieve together
• Be a motivator to get the right results

Get Extraordinary Results

• Have a well thought out plan and take action to get desired results
• Anticipate potential issues and be a critical thinker to solve them
• Have a desire for continual learning

Inspire with Hospitality

• Provide thoughtful gestures to our guests and community through hospitality that makes them feel seen, acknowledged and cared for
• Identify when to provide a thoughtful special moment for others and follow through
• Show genuine interest and concern for the well-being and happiness of others

WHY YOU’LL LOVE UPWARD PROJECTS 

• Excellent benefit and compensation package 
• Paid time off and earned paid sick time
• Fitness discount programs
• Access to retirement planning 
• A people focused culture united by our shared values
• Unlimited growth opportunities, with several new restaurant openings
• Having a voice. We provide empowerment and influence to all our team members 
• Opportunity to build deep, meaningful, and lasting relationships with colleagues 
• Recognition and rewards for your hard work and tenure
• Generous meal benefit program 

WHY WE’RE EXCITED ABOUT YOU

• Manages Complexity: Able to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. This requires asking the right questions to accurately analyze situations.
• Optimizes Work Processes: The ability to know the most effective and efficient processes to get the right results, with a focus on continuous improvement. 
• Manages Conflict: Able to handle conflict situations effectively with a minimum of disruptions before reaching desired outcomes.

WE ARE ALL SUCCESSFUL WHEN YOU...

• Provides coaching and guidance to store leadership and field operations on company policies and conflict resolutions regarding employee conflict.
• Deploys and analyzes surveys, interviews, and other resources to conduct research regarding the activities, processes, and leadership within the company.
• Manages the on-boarding and off-boarding of restaurant leadership and home office employees.
• Serves as an expert in employee-related regulations and laws.
• Investigates and documents complaints and resolutions.
• Manages the accommodation process as it relates to work restrictions or disabilities. 
• Reviews, audits  and corrects all HR data.
• Researches new and existing regulations and provides recommended content to communicate policies, procedures, and processes tied to the information.
• Manages the documentation process and the workflows of employee data, safety, and compliance. 
• Manages all aspects employee benefits; including wellness programs, enrollment, communication, processes, and member access. 

LIFE AT THE LAB

We cherish innovation and developing creative solutions to everyday challenges. That’s why we named our home office the Lab. A Lab is typically a place for experimentation, testing, and practice. Our Lab is focused on delivering a world class experience to our guests, supporting our operations team in the field, and achieving extraordinary results through teamwork. Housed in the iconic mid-century Sarmiento-designed Phoenix Financial Center, our open office floor plan is vibrant, positive, and filled with a team that is inspired to be a cutting-edge restaurant group. 

Requirements

• Bachelor’s degree with a focus in Human Resources required or a minimum of 3-years’ experience in a management role in Human Resources
• 3 years or more experience with employee relations and conducting investigations
• SHRM-CP certification or higher
• Experience with managing, auditing, and building reports in a Human Resources Information System (HRIS) and Applicant Tracking System (ATS).
• Strong understanding of employment compliance regulations and practices.
• Experience using various platforms such as Microsoft Word & Excel, Google Docs & Sheets, and Adobe.
• Passion for the field of Human Resources