What are the responsibilities and job description for the Store Manager position at Urban Exchange?
Job Overview:
We are seeking a dedicated and experienced Store Manager to oversee our retail operations. The ideal candidate will be responsible for managing daily store activities, ensuring customer satisfaction, and driving sales growth.
Responsibilities:
- Oversee daily store operations and ensure smooth functioning of all departments
- Manage inventory levels and ensure stock availability
- Train, supervise, and motivate staff to deliver exceptional customer service
- Develop and implement sales strategies to meet revenue targets
- Monitor store performance metrics and take corrective actions as needed
- Handle customer inquiries, complaints, and escalations in a professional manner
- Conduct recruiting, hiring, and training of new employees
- Implement marketing initiatives to drive foot traffic and increase sales
Qualifications:
- Proven experience in retail management with a focus on wireless sales preferred
- Strong leadership skills with the ability to motivate and guide a team
- Proficiency in math, cash handling, payroll processing, and store management
- Excellent communication skills with a professional phone etiquette
- Knowledge of retail sales techniques and customer service best practices
- Experience in recruiting, training development, and performance management
This position offers competitive pay along with opportunities for career growth within our organization. If you have a passion for retail management and possess the required qualifications, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $40,011.05 - $48,185.35 per year
Benefits:
- Paid time off
Experience level:
- 5 years
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Grand Rapids, MI 49503 (Required)
Work Location: In person
Salary : $40,011 - $48,185