FOH - FOH Lead

Hospitality LeadPosition DescriptionDepartment:  OperationsReports To:  General ManagerLocation:  RestaurantClassification: Non-exemptPosition Summary The Hospitality Lead is an entry level leadership position for Team Members seeking to grow into a management position.  The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe.  Essential Duties and Responsibilities● Partners with the General Manager to ensure excellent guest service.  Owns the guest experience in the restaurant on each shift, by prioritizing and proactively addressing guest needs.● Leads the Team in executing all Urban Plates standards related to the “Yes” Campaign and GETT Model, food quality and presentation, as well as cleanliness and sanitation.  ● Ensures all Hospitality Team Members (Cashier, Greeter, Runner, GSA) meet Urban Plates’ standards for uniform compliance.● Accountable for utilizing the Win the Shift card, ensuring all tasks and responsibilities are completed on every shift. Delegates tasks and responsibilities to the Hospitality Team as appropriate● Responsible for daily cash handling which includes reconciliation of previous days’ drop, count cash in safe and registers, makes bank deposits, secures necessary change for operations and ensures all cash drawers are balanced for service.● Completes a restaurant walk-thru to ensure cleanliness and merchandising to standard prior to every shift.  Works the Critical Path throughout the shift. ● Prepares the communication for the day, including daily/weekly goals for Chatmeter, DoorDash order accuracy, and schedules for new Team Member training  and period validations.● Performs opening and closing duties as assigned, including Brink time edits and signatures, duplicate receipts and past closed checks.● Utilizes the point-of-sale (POS) system to accurately enter guest’s information, take-out orders and completing the sale.● Effectively communicates with management and other Team Members to promptly resolve guest issues during service, and utilizes the Guest Feedback Binder to record complaints or serious incidents.● Assists with Back of House (BOH) and Line functions as needed or directed.● Regular and reliable attendanceNon-Essential Job DutiesMay perform similar and incidental duties as required. Job QualificationsEducation:  High School diploma or equivalent preferredExperience:  At least 21 years of age. 1-2 years of food service or hospitality industry experience preferred.  Cash handling experience required.Knowledge:  Basic math skills required.  Knowledge of point-of-sale systems preferred.  Language Skills:  Excellent communication skills required.  Ability to read, write and communicate verbally in English required.  Bilingual Spanish a plus.  Other Skills:  Excellent guest service and interpersonal skills.  Commitment to Urban Plates’ Core Values and the Five Promises of a Great Team Member.   Other Abilities:  Ability to work in a high-volume environment, with a smile and willingness to connect with every Guest.  Ability to work well under time constraints and prioritize work in order to meet Guests’ needs. Ability to demonstrate a high level of self-motivation and drive.  Ability to handle multiple priorities.  Ability to work collaboratively with others.  Ability to consistently maintain a clean and professional appearance and demeanor.  Major Business/Professional ContactsRoutine contact with restaurant Team Members, Guests and 3rd party delivery personnel.  Occasional contact with vendors and Support Center Team Members.   Working and Environmental ConditionsTypically functions in a restaurant environment, both indoors and outdoors, during all seasons and under all weather conditions.  Requires working in confined spaces for extended periods of time, where temperatures may fluctuate from hot to cold.  Physical DemandsRequires standing and mobility for extended periods.  Requires regular reaching, bending, squatting, and stooping.  Requires regular lifting of plates, utensils, pans and boxes that may weigh up to 25 lbs.  Requires finger and hand dexterity for using small tools and equipment.  Requires frequent handwashing using soap and hot water.

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